GENERAL SHIPPING 

WWAKE ships worldwide! Please see "IMPORTANT" section below regarding international shipments.

"Special Order" pieces are made-to-order by our artisan jewelers and take an estimated 5-6 weeks to complete.

Items in stock will ship within 2 business days from purchase, otherwise they will be made specially for your order and will require 5-6 weeks before shipping. Orders shipping within the Continental US will ship via Standard (2-7 business days) for $11 or Second Day (2 business days) for $25, insured with tracking. If you are located in the Non Continental US, your order will be shipped via Second Day for a flat rate of $28. Domestic purchases over $850 qualify for complimentary Second Day Shipping.

PLEASE NOTE: A signature upon delivery is required for orders over $500.

IMPORTANT: All international shipments are sent via International UPS Saver (3-5 business days) for a flat rate of $48. Please note that WWAKE includes detailed documents that are necessary to allow for a smooth arrival in your country, however international packages may be subject to customs fees nonetheless. We hope you understand that these charges are outside of WWAKE's authority, as they are defined by foreign government officials. These fees are therefore not included in WWAKE's shipping prices. While we are happy to assist with providing copies of the original documents sent alongside the package, these charges are the customer's responsibility to pay. Items that are unclaimed by a customer and returned to our studio will not be reshipped unless all incurred fees are paid for. Please be aware that discounts are included for the original purchases only - they cannot be applied to returns or exchanges of any kind. WWAKE does not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address.

* Please note that due to current trade laws, we are unable to ship to Russia at this time.

 

CUSTOMER SERVICE

We’re here to help you. WWAKE has an amazing staff that is ready to assist with your jewelry. Need something? Don’t hesitate to get in touch with questions or concerns: customerservice@wwake.com - we’ll do our best to provide honest and speedy service (and hopefully much more).