Cart

If you need to cancel or make changes to your order, please email us at customerservice@wwake.com within 24 hours of placing your order, and we’ll do our best to accommodate your request. Orders begin processing immediately or may already be in production, therefore some changes or cancellations may not be possible.

If your order has not yet shipped, we can update the shipping address. Please email customerservice@wwake.com with the correct address as soon as possible.

Once an order has been placed, we are unfortunately unable to change the billing address.

We offer digital gift cards in a range of set amounts, available here. Gift cards are delivered by email to the purchaser and contain instructions on how to redeem them at checkout. The unique code can be sent to recipients. Our gift cards have no additional processing fees and no expiration date.

Every piece of jewelry is thoughtfully packaged in a WWAKE jewelry box and arrives ready for gifting. If your order is being shipped directly to the recipient, our packing slips never include pricing details. You are also welcome to include a personal message. In your cart, use the “Special Instruction Note” field to add your message, and we will include a handwritten note with your order. For security and discretion, our shipping boxes do not display WWAKE branding.

For our international customers, shipping costs are calculated at checkout based on your destination and the shipping service selected. VAT and applicable taxes will also be calculated and included at checkout when applicable. We aim to provide as much transparency as possible during checkout to help you avoid unexpected costs.

For security reasons we are unable to process payments over the phone.

Eligible items may be returned within 15 days of delivery. Refunds on original form of payment are only offered until 7 days after delivery. Store credit is offered until 15 days after delivery. Store credit can be used toward any future purchase and does not expire. Please note: Shipping fees are non-refundable, and a return shipping fee will be deducted from your refund.

To qualify for a return, pieces must be unworn, in their original condition, and returned with all original packaging and documentation. To initiate a return, please visit our Returns Portal, where you will be guided through the process. Once the returned item has been received and inspected, store credit will be issued. Please note that certain items are final sale and not eligible for return, including Ceremonial rings, One of a Kind designs, flat back earrings, engraved items, custom work and discounted products purchased during sale events.

If you have any questions about your return, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Eligible items may be exchanged within 15 days of delivery. To qualify for an exchange, pieces must be unworn, in their original condition, and returned with all original packaging and documentation. To initiate an exchange, please visit our Returns Portal, where you will be guided through the process. Please note: Shipping fees are non-refundable, however, return shipping will be covered for eligible exchanges.

Once the returned item has been received and inspected, an exchange will be issued and our team will contact you with updated shipping and tracking details. Please note that certain items are final sale and not eligible for return, including Ceremonial rings, One of a Kind designs, flat back earrings, engraved items, custom work and discounted products purchased during sale events.

If you have any questions about your return, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Yes. International orders are eligible for returns and exchanges, in accordance with the return policy outlined above. To initiate a return, please visit our Returns Portal, where you will be guided through the process.

Please note: Shipping fees are non-refundable. International customers are responsible for return shipping cost of $55 USD when requesting an exchange. Additionally, import duties and taxes cannot be refunded by WWAKE, as these are collected by your local customs authority.

To help ensure a smooth return process, WWAKE will provide a return shipping label and commercial invoice to facilitate customs clearance. If you have any questions about an international return or exchange, please contact customerservice@wwake.com, and our team will be happy to assist.

Domestic:

To initiate a return or exchange, please visit our Returns Portal, where you will be guided through the process step by step. If you need help locating your order number, you can find it in your account by logging in with your WWAKE email and password.

International:

To initiate a return or exchange, please visit our Returns Portal, where you will be guided through the process step by step. If you need help locating your order number, you can find it in your account by logging in with your WWAKE email and password.

If you are unable to access your order details, please contact customerservice@wwake.com, and our team will be happy to assist.

WWAKE offers refunds for eligible returns on original form of payment until 7 days after delivery. Store credit is offered until 15 days after delivery. Please read the return instructions above carefully before initiating a return.

Once your return has been received and inspected, our team will notify you and issue your store credit. Please allow up to 5 business days after your return is marked as delivered for the item to be reviewed and processed. Your store credit will be sent to you by email and can be applied at checkout toward any future purchase. Store credit does not expire.

If you have any questions or are unsure about the return process, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Certain pieces are final sale and cannot be returned or exchanged. These include:

-Ceremonial pieces
-One of a Kind pieces
-Custom designs
-Engraved items
-Flat back earrings
-Limited edition pieces
-Items purchased during sale events

Items that are final sale will be clearly noted on the product page, typically within the Details or Delivery & Returns section. If you have any questions about whether a specific piece qualifies for return, please reach out to customerservice@wwake.com, and our team will be happy to assist.

If your order arrives damaged, please contact customerservice@wwake.com within 48 hours of receiving your order so our team can assist you.

To help us initiate a claim with the carrier, please keep all original packaging and take clear photographs of the package and the item as received. These images will help facilitate the claims process. Once the claim has been reviewed and approved by the carrier, our team will arrange for a replacement of the damaged item.

Items purchased during sale events are considered final sale and are not eligible for return or exchange. If you have any questions about a specific order, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Yes. Flat back earrings are considered final sale and are not eligible for return or exchange. Because they are designed to be worn inside a piercing, they fall under body jewelry and cannot be safely resold once worn. This policy helps ensure the highest standards of hygiene and product integrity for all customers.

If you have any questions before placing your order, please contact customerservice@wwake.com, and our team will be happy to assist.

Delivery timing depends on both production time and the shipping method selected at checkout.

Ready to Ship pieces typically require up to 2 business days of processing before they are shipped.

Made to Order pieces are crafted especially for you by our artisan jewelers in New York City, and require approximately 5–6 weeks of production before shipping.

Once your order has shipped, delivery times depend on the carrier and service selected, as well as the destination of your order. Please note that UPS does not guarantee transit times for Ground or 2nd Day services, and delivery may occasionally be affected by weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

For international orders, please note that FedEx does not guarantee transit times for Standard or Express services, and delivery may occasionally be affected by weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

You will receive a shipping confirmation email with tracking information once your order has shipped so you can follow its progress directly through the carrier’s website.

Processing and production times vary depending on the type of piece you order. Ready to Ship pieces typically require up to 2 business days of processing time, plus shipping. Made to Order pieces are crafted especially for you by our artisan jewelers in New York City. Please allow 5–6 weeks for production before the order is shipped. During this time, you will receive updates on the key stages of the creation process as your piece comes to life.

If your order includes both Ready to Ship and Made to Order items, they will ship together once all pieces are ready. Please note that processing and shipping times may be slightly longer during sales, holidays, and peak periods.

For bespoke or fully custom pieces, timelines vary depending on stone sourcing and the design process. Our team will work closely with you to accommodate your schedule whenever possible.

In some cases, we may be able to accommodate a rush order depending on the piece and production schedule. Rush services may be available for an additional fee. Please reach out to customerservice@wwake.com with the details of the piece you are interested in, and our team will review the request and advise on availability and timing.

For domestic orders, we offer the following shipping options:

-UPS Ground – $11 USD (estimated 1–7 business days in transit)
-UPS 2nd Day Air – $25 USD (estimated 48 hours in transit)
-Complimentary for orders over $850 USD
-UPS Overnight shipping may also be available upon request.

Package Insurance options are available at checkout through Swap Protect for all domestic and international orders.

Please note that, with the exception of overnight service, transit times are estimates and are not guaranteed by UPS. If you prefer, we may also be able to ship using FedEx or USPS upon request. If you have specific shipping needs or timing requests, please reach out to customerservice@wwake.com, and our team will be happy to assist.

For international orders, we offer the following shipping options:

-FedEx Standard - 5-7 business days in transit
-FedEx Express - 3-5 business days in transit
-Overnight shipping is not offered for international orders.

For our international customers, duties, taxes, and shipping are clearly calculated and included at checkout based on your destination and selected service. We aim to provide as much transparency as possible. The total amount you see at checkout is the full landed cost, so there are no unexpected fees upon delivery.

Package Insurance options are available at checkout through Swap Protect for all domestic and international orders.

If you have specific shipping needs or timing requests, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Yes. Simply select Studio Pickup at checkout. Once your order is ready, you will receive an email with our studio address and pickup instructions. Our studio is located in Greenpoint, Brooklyn, and pickup appointments are available Monday through Friday between 11:00 AM and 4:30 PM.

If you need to arrange a rush pickup or a time outside of regular pickup hours, please reach out to customerservice@wwake.com, and our team will do their best to accommodate your request.

Yes. We can ship to PO boxes and military addresses using USPS Ground Advantage. Please note that shipping rates and transit times may vary depending on the destination. The applicable shipping cost will be shown at checkout.

If you have specific shipping questions or requirements, feel free to reach out to customerservice@wwake.com, and our team will be happy to assist.

Once your order is ready to ship, you will receive a shipping confirmation email with a tracking number. After the package has been picked up by the shipping carrier, you will be able to track its progress directly through the carrier’s website using the provided tracking link.

If you have any questions about your shipment, please reach out to customerservice@wwake.com, and our team will be happy to assist.

A signature is required for orders over $500 USD to ensure safe delivery. If you would like to request a signature for an order under $500 USD, you may add a note in the “Special Instruction Note” field at checkout and our team will do their best to accommodate your request.

If you miss a delivery attempt, the fastest way to manage your shipment is to contact the carrier directly. Using your tracking link, you can visit the carrier’s website and select “Change my Delivery” to reschedule delivery, request a pickup location, or update your delivery preferences. Please note that carriers do not allow WWAKE, as the sender, to modify delivery instructions on your behalf.

If you need guidance or assistance, feel free to reach out to customerservice@wwake.com, and our team will be happy to help.

If your package has not arrived, we recommend first checking the tracking information provided in your shipping confirmation email for the most up to date delivery status.

If you are unable to locate your package or need further assistance, please reach out to customerservice@wwake.com, and our team will be happy to help investigate the shipment.

When placing your order you may opt in or out of Package Insurance, if you opted in for Package Insurance and paid for the Insurance this section applies to you.

Parcel package protection is powered by Swap Protect. Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.

To log your claim, please visit this link.

Claims for packages marked "delivered" must be filed after 3 days and before 30 days from the date the package was marked delivered. Claims for packages presumed to be lost (where the status is not "delivered") in must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.

All orders where package protection is purchased at checkout will be 100% carbon neutral. We purchase carbon credits through our partner Tree Nation to help reforest the globe. For more information on SWAP Protect, please see here.

If you opted out of Package Insurance at checkout, please contact customerservice@wwake.com with your order number, and our team will do our best to help investigate the delivery. Please note that once a package has been marked as delivered by the carrier, it is considered successfully delivered. Unfortunately, carriers’ insurance policies do not cover shipments after this point, and WWAKE cannot be held responsible for lost or stolen packages after delivery.

When placing your order you may opt in or out of Package Insurance, if you opted in for Package Insurance and paid for the Insurance this section applies to you.

Parcel package protection powered by Swap Protect. Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.

To log your claim, please visit here.

Claims for packages marked "delivered" must be filed after 3 days and before 30 days from the date the package was marked delivered. Claims for packages presumed to be lost (where the status is not "delivered") in must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.

All orders where package protection is purchased at checkout will be 100% carbon neutral. We purchase carbon credits through our partner Tree Nation to help reforest the globe. For more information on SWAP Protect, please see here.

Yes. At WWAKE, every piece is crafted in our Brooklyn studio by artisan jewelers, and we stand behind the craftsmanship and quality of the work we create. We are happy to assist with repairs and servicing to help maintain the longevity of your jewelry.

If your piece requires service, please submit a request through our Repair Portal, where you will be guided through the repair request process. WWAKE offers 1 year and 3 year warranties depending on the collection and product, with coverage details outlined below. Our warranties apply to WWAKE pieces purchased directly through our website or showroom.

If you are unsure what type of service your piece requires, please reach out to customerservice@wwake.com, and our Fine Jewelry Specialists will be happy to assist.

All pieces under $2,500 USD, including earrings, necklaces, rings, and bracelets, are covered under our 1 year warranty against manufacturing defects.

This warranty includes:
-Replacement of accent stones under 3mm
-Repair of broken prongs, bands, or misshapen rings
-Reattaching or reshaping earring posts
-Repairing chains or clasps
-Replacement of small stones in earrings or necklaces
-Complimentary domestic shipping for warranty repairs during the first year

The 1 year warranty does not cover:
-Sample or archive pieces (unless defective upon receipt)
-Loss of a piece
-Ring resizing
-Replacement of center stones
-Pieces repaired by a third party jeweler

If you have questions about your warranty coverage, please contact customerservice@wwake.com, and our team will be happy to assist.

Pieces from our Engagement, Ceremonial, One of a Kind, and Custom Collections, as well as Main Collection pieces over $2,500 USD, are covered under our 3 year warranty.

This warranty includes:
-Replacement of accent stones under 3mm
-Repair of broken prongs, bands, or misshapen rings
-One complimentary ring resize (or remake if applicable)
-Annual polishing service
-Complimentary domestic shipping for warranty repairs

Please note that this warranty is not equivalent to jewelry insurance.

The 3 year warranty does not cover:
-Loss of a piece
-Replacement of center stones larger than 3mm, unless determined to be due to a manufacturing defect
-Pieces repaired by a third party jeweler

If you would like help determining whether your piece qualifies for warranty service, please contact customerservice@wwake.com.

If your piece is no longer under warranty, we are still happy to assist with repairs. Repairs outside the warranty period are available for a subsidized service fee, typically below standard market repair pricing.

To initiate a repair request, please submit a request through our Repair Portal.

If you would like help assessing the service needed, please contact customerservice@wwake.com, and our team will be happy to assist.

If your piece requires repair or servicing, please submit a request through our Repair Portal, where you will be guided through the process. Once your request is received, our team will review the details and follow up with the next steps.

If you have any questions before submitting your request, please reach out to customerservice@wwake.com.

Repair timelines vary depending on the type of service required, the materials involved, and the availability of stones if replacement is needed. In most cases, repairs are completed within 3-4 weeks once the piece has been received by our studio. Our team will provide a more precise timeline after reviewing your request.

If you have questions about a repair timeline, please contact customerservice@wwake.com, and our team will be happy to assist.

Certain rings can be resized, while others may only allow limited adjustments depending on the design. In some cases, a ring may need to be remade in the correct size.

If you are unsure whether your ring can be resized, please contact customerservice@wwake.com, and our team will help assess your options.

Yes. Our 3 year warranty includes a complimentary annual polish. For pieces outside of warranty, we offer professional polishing and cleaning services for a subsidized service fee.

To request this service, please submit a request through our Repair Portal or contact customerservice@wwake.com if you have questions.

Yes. International repairs are available. To initiate a repair request, please submit a request through our Repair Portal. Please note that international customers are responsible for shipping costs in both directions, and each return label has a cost of $55 USD. WWAKE will provide the shipping label and commercial invoice to help ensure smooth passage through customs and help avoid additional import fees where possible.

If you have questions about an international repair, please contact customerservice@wwake.com, and our team will be happy to assist.

We believe that our jewelry is a connection to the earth and every hand in between. Our materials are sourced as sustainably as possible, driven by a commitment to social impact at the source and to the responsible mining communities we work with.

In collections where development projects cannot scale, we integrate circular design thinking, giving new life to recycled metals, diamonds, and heritage rough. Our jewelry is shaped by an entire chain of people, through careful sourcing, planning, and ongoing learning, a process we continue to refine every day.

To learn more, we invite you to explore our Ethos page.

Our approach to sustainability is rooted in responsible sourcing, circular design, and long-term partnerships. We prioritize local production to maintain oversight of quality and processes, while supporting the community around our Brooklyn studio.

In sourcing, we focus on transparency, fair labor, and positive social impact. We work with trusted suppliers and artisanal mining communities that uphold responsible labor practices and are committed to ongoing environmental progress. The premiums we pay for materials support this progress directly, helping fund access to clean water, equipment, and long-term development within these communities.

A core part of our approach is circular sourcing. Whenever possible, we design around existing materials, including recycled gold, recycled diamonds, antique stones, and heritage rough. This allows us to extend the life cycle of materials that are already in circulation while maintaining the integrity of our designs.

We also employ minimal-waste strategies, often building collections around the full yield of available material. Stones that are not suited to repeatable designs are repurposed into One of a Kind pieces or custom projects, ensuring thoughtful use of every resource.

To learn more, we invite you to explore our Ethos page.

Our sourcing varies by collection, but the through-line is the same: we prioritize traceability, history, and responsible sourcing.

For our One of a Kind pieces, we work primarily with recycled diamonds, including antique, vintage, and post-consumer stones that have been given new life. These are sourced through trusted dealers who specialize in identifying and dating each stone.

For Bridal and Choose Your Diamond pieces, we source natural diamonds through partners worldwide who meet established industry standards and our own requirements for traceability and responsible practices. In select cases, we also work with traceable diamond programs that provide detailed origin information and support artisanal mining communities.

To learn more, we invite you to explore our Diamond Guide and Materials page. For more tailored guidance, our team and stone sourcing specialist are always available to assist at customerservice@wwake.com.

WWAKE works exclusively with natural diamonds and gemstones. Our approach is rooted in a connection to the earth and in supporting the communities at the source of our materials. We prioritize traceable natural stones, with a strong focus on circular sourcing through recycled and antique diamonds.

When newly mined stones are used, they are sourced through trusted partners in regions such as Canada, Australia, Southern Africa, and Namibia, with an emphasis on traceability, responsible labor practices, and positive community impact. We believe many extraordinary stones already exist, and we are committed to giving these materials new life through thoughtful design.

If you would like to learn more, you can explore our Diamond Guide and Materials page. our team and stone sourcing specialist are always available to assist at customerservice@wwake.com.

Post-consumer diamonds are stones that have previously been set in jewelry and are given new life in a new piece. As part of our broader approach to circular sourcing, we work with recycled diamonds that already exist in circulation. This includes stones recovered from earlier jewelry, which are carefully selected and reset into new designs. We partner with trusted dealers who specialize in identifying and dating diamonds, ensuring the authenticity and history of each stone.

Our recycled diamond sourcing also includes:
-Antique diamonds: cut before the 1930s by hand, with distinctive faceting and softer proportions.
-Vintage diamonds: cut between the 1930s and 1990s, before modern precision cutting.

Each stone carries its own history, reflecting our belief that many extraordinary diamonds already exist and can be thoughtfully reintroduced through new design.

If you would like to learn more, you can explore our Diamond Guide and Materials page. our team and stone sourcing specialist are always available to assist at customerservice@wwake.com.

Recycled gold is identical in quality, purity, and durability to newly mined gold. Because gold does not degrade, it can be refined and repurposed indefinitely without losing its integrity. At WWAKE, recycled gold is sourced from previously existing materials such as jewelry and objects, and refined into new material for our pieces. This approach reflects our commitment to circular sourcing, working with materials already in circulation.

Fairmined gold is sourced from certified artisanal mining communities that follow responsible practices. The Fairmined certification ensures fair trading conditions and provides a premium that supports community development, including access to healthcare, education, equipment, and infrastructure.

All diamond engagement rings from our Ceremonial collection are made using Fairmined gold. To learn more, we invite you to explore our Materials page.

Giving back is an ongoing part of our practice. Since our founding, WWAKE has supported organizations that uplift communities both locally and at the source of our materials. To date, we have raised over $200,000 for WIN NYC, a nonprofit dedicated to supporting women and families experiencing homelessness. We have also contributed to initiatives focused on responsible mining, education, and community development, reflecting our broader commitment to social impact.

To learn more, we invite you to explore our Ethos page.