FAQ's

If you need to cancel or make changes to your order, please email us at customerservice@wwake.com within 24 hours of placing your order, and we’ll do our best to accommodate your request. Orders begin processing immediately or may already be in production, therefore some changes or cancellations may not be possible.

If your order has not yet shipped, we can update the shipping address. Please email customerservice@wwake.com with the correct address as soon as possible.

Once an order has been placed, we are unfortunately unable to change the billing address.

We offer digital gift cards in a range of set amounts, available here. Gift cards are delivered by email to the purchaser and contain instructions on how to redeem them at checkout. The unique code can be sent to recipients. Our gift cards have no additional processing fees and no expiration date.

Every piece of jewelry is thoughtfully packaged in a WWAKE jewelry box and arrives ready for gifting. If your order is being shipped directly to the recipient, our packing slips never include pricing details. You are also welcome to include a personal message. In your cart, use the “Special Instruction Note” field to add your message, and we will include a handwritten note with your order. For security and discretion, our shipping boxes do not display WWAKE branding.

For our international customers, shipping costs are calculated at checkout based on your destination and the shipping service selected. VAT and applicable taxes will also be calculated and included at checkout when applicable. We aim to provide as much transparency as possible during checkout to help you avoid unexpected costs.

For security reasons we are unable to process payments over the phone.

Delivery timing depends on both production time and the shipping method selected at checkout.

Ready to Ship pieces typically require up to 2 business days of processing before they are shipped.

Made to Order pieces are crafted especially for you by our artisan jewelers in New York City, and require approximately 5–6 weeks of production before shipping.

Once your order has shipped, delivery times depend on the carrier and service selected, as well as the destination of your order. Please note that UPS does not guarantee transit times for Ground or 2nd Day services, and delivery may occasionally be affected by weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

For international orders, please note that FedEx does not guarantee transit times for Standard or Express services, and delivery may occasionally be affected by weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

You will receive a shipping confirmation email with tracking information once your order has shipped so you can follow its progress directly through the carrier’s website.

Processing and production times vary depending on the type of piece you order. Ready to Ship pieces typically require up to 2 business days of processing time, plus shipping. Made to Order pieces are crafted especially for you by our artisan jewelers in New York City. Please allow 5–6 weeks for production before the order is shipped. During this time, you will receive updates on the key stages of the creation process as your piece comes to life.

If your order includes both Ready to Ship and Made to Order items, they will ship together once all pieces are ready. Please note that processing and shipping times may be slightly longer during sales, holidays, and peak periods.

For bespoke or fully custom pieces, timelines vary depending on stone sourcing and the design process. Our team will work closely with you to accommodate your schedule whenever possible.

In some cases, we may be able to accommodate a rush order depending on the piece and production schedule. Rush services may be available for an additional fee. Please reach out to customerservice@wwake.com with the details of the piece you are interested in, and our team will review the request and advise on availability and timing.

For domestic orders, we offer the following shipping options:

-UPS Ground – $11 USD (estimated 1–7 business days in transit)
-UPS 2nd Day Air – $25 USD (estimated 48 hours in transit)
-Complimentary for orders over $850 USD
-UPS Overnight shipping may also be available upon request.

Package Insurance options are available at checkout through Swap Protect for all domestic and international orders.

Please note that, with the exception of overnight service, transit times are estimates and are not guaranteed by UPS. If you prefer, we may also be able to ship using FedEx or USPS upon request. If you have specific shipping needs or timing requests, please reach out to customerservice@wwake.com, and our team will be happy to assist.

For international orders, we offer the following shipping options:

-FedEx Standard - 5-7 business days in transit
-FedEx Express - 3-5 business days in transit
-Overnight shipping is not offered for international orders.

For our international customers, duties, taxes, and shipping are clearly calculated and included at checkout based on your destination and selected service. We aim to provide as much transparency as possible. The total amount you see at checkout is the full landed cost, so there are no unexpected fees upon delivery.

Package Insurance options are available at checkout through Swap Protect for all domestic and international orders.

If you have specific shipping needs or timing requests, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Yes. Simply select Studio Pickup at checkout. Once your order is ready, you will receive an email with our studio address and pickup instructions. Our studio is located in Greenpoint, Brooklyn, and pickup appointments are available Monday through Friday between 11:00 AM and 4:30 PM.

If you need to arrange a rush pickup or a time outside of regular pickup hours, please reach out to customerservice@wwake.com, and our team will do their best to accommodate your request.

Yes. We can ship to PO boxes and military addresses using USPS Ground Advantage. Please note that shipping rates and transit times may vary depending on the destination. The applicable shipping cost will be shown at checkout.

If you have specific shipping questions or requirements, feel free to reach out to customerservice@wwake.com, and our team will be happy to assist.

Once your order is ready to ship, you will receive a shipping confirmation email with a tracking number. After the package has been picked up by the shipping carrier, you will be able to track its progress directly through the carrier’s website using the provided tracking link.

If you have any questions about your shipment, please reach out to customerservice@wwake.com, and our team will be happy to assist.

A signature is required for orders over $500 USD to ensure safe delivery. If you would like to request a signature for an order under $500 USD, you may add a note in the “Special Instruction Note” field at checkout and our team will do their best to accommodate your request.

If you miss a delivery attempt, the fastest way to manage your shipment is to contact the carrier directly. Using your tracking link, you can visit the carrier’s website and select “Change my Delivery” to reschedule delivery, request a pickup location, or update your delivery preferences. Please note that carriers do not allow WWAKE, as the sender, to modify delivery instructions on your behalf.

If you need guidance or assistance, feel free to reach out to customerservice@wwake.com, and our team will be happy to help.

If your package has not arrived, we recommend first checking the tracking information provided in your shipping confirmation email for the most up to date delivery status.

If you are unable to locate your package or need further assistance, please reach out to customerservice@wwake.com, and our team will be happy to help investigate the shipment.

When placing your order you may opt in or out of Package Insurance, if you opted in for Package Insurance and paid for the Insurance this section applies to you.

Parcel package protection is powered by Swap Protect. Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.

To log your claim, please visit this link.

Claims for packages marked "delivered" must be filed after 3 days and before 30 days from the date the package was marked delivered. Claims for packages presumed to be lost (where the status is not "delivered") in must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.

All orders where package protection is purchased at checkout will be 100% carbon neutral. We purchase carbon credits through our partner Tree Nation to help reforest the globe. For more information on SWAP Protect, please see here.

If you opted out of Package Insurance at checkout, please contact customerservice@wwake.com with your order number, and our team will do our best to help investigate the delivery. Please note that once a package has been marked as delivered by the carrier, it is considered successfully delivered. Unfortunately, carriers’ insurance policies do not cover shipments after this point, and WWAKE cannot be held responsible for lost or stolen packages after delivery.

When placing your order you may opt in or out of Package Insurance, if you opted in for Package Insurance and paid for the Insurance this section applies to you.

Parcel package protection powered by Swap Protect. Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.

To log your claim, please visit here.

Claims for packages marked "delivered" must be filed after 3 days and before 30 days from the date the package was marked delivered. Claims for packages presumed to be lost (where the status is not "delivered") in must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.

All orders where package protection is purchased at checkout will be 100% carbon neutral. We purchase carbon credits through our partner Tree Nation to help reforest the globe. For more information on SWAP Protect, please see here.

Size guides are available on each product page next to the size selector to help you find the right fit. For rings, you can purchase a ring sizer for a more precise measurement. If you are in New York, you are also welcome to visit our Brooklyn showroom where one of our Fine Jewelry Specialists can measure your size in person while you browse the collection.

If you need additional assistance, feel free to reach out to customerservice@wwake.com and our team will be happy to help.

We list our most commonly requested sizes online, but we are happy to accommodate a wider range of sizes, including smaller sizes, larger sizes, and quarter sizes. To request a specialty size, simply select the closest size on the size selector of the product. In your cart, use the field labeled “Special Instructions Note" to indicate the size you would like, and our team will take care of the rest.

If you are unsure about your size we recommend reviewing our size guides or reaching out to customerservice@wwake.com for assistance.

If your ring doesn’t fit and you are within our 15 day exchange window, you can request an exchange for a different size. Depending on availability, we may either replace the ring with the correct size or resize your current piece. After the return window, resize services may be available for a subsidized fee. If your product qualifies for our three year warranty, your first resize request will be complimentary.

Please note that some rings cannot be resized due to their design. In these cases, the ring can be remade and may incur a subsidized fee. If resizing is not possible, this will be noted on the product page.

If you are unsure, feel free to reach out to customerservice@wwake.com, and our team will be happy to assist.

At WWAKE, we work exclusively with natural, ethically sourced stones, and each one is unique in its cut and color. We are proud of the quality and individuality of our stones and select each one with great care. Because these are natural materials, we cannot guarantee exact replicas of the colors shown in photographs. Subtle variations are part of what makes each piece unique.

Many of our pieces can be personalized with an engraving, allowing you to add a meaningful detail and make the piece uniquely yours. If a design is eligible for engraving, you will see an “Add Special Engraving to Your Piece” option on the product page. Selecting this will open a panel where you can choose between engraving styles and enter your desired text. Products with the "Engrave Yours" badge are also eligible for engraving, please reach out to customerservice@wwake.com, to request your personalized engraving.

Please note that engraving availability and character limits vary depending on the design of the piece, and not all products can accommodate engraving. These details will be indicated on the product page where possible.

For more complex engraving requests or if you need assistance, feel free to reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to help.

We offer replacement butterfly backs and flat backs for many of our earrings. If you are unsure which back your earrings require, please reach out to customerservice@wwake.com, and our team will be happy to help you find the right replacement.

Our Fine Jewelry Specialists are happy to help with styling advice and product recommendations. You can book an appointment to connect with our team. Consultations are available by email, virtual visit, or in person at our NYC showroom. If you prefer, you can also reach us at customerservice@wwake.com.

Our At Home Try On Program is a great way to see how the pieces look and feel before purchasing. Pieces that are eligible for the program can be found using the At Home Try On filter at the top right of collection pages. If a product is available, you will also see the option to request it directly on the product page below the purchase button.

For more information about how the program works, please visit our At Home Try On page. You can also reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to assist.

Eligible items may be returned within 15 days of delivery. Refunds on original form of payment are only offered until 7 days after delivery. Store credit is offered until 15 days after delivery. Store credit can be used toward any future purchase and does not expire. Please note: Shipping fees are non-refundable, and a return shipping fee will be deducted from your refund.

To qualify for a return, pieces must be unworn, in their original condition, and returned with all original packaging and documentation. To initiate a return, please visit our Returns Portal, where you will be guided through the process. Once the returned item has been received and inspected, store credit will be issued. Please note that certain items are final sale and not eligible for return, including Ceremonial rings, One of a Kind designs, flat back earrings, engraved items, custom work and discounted products purchased during sale events.

If you have any questions about your return, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Eligible items may be exchanged within 15 days of delivery. To qualify for an exchange, pieces must be unworn, in their original condition, and returned with all original packaging and documentation. To initiate an exchange, please visit our Returns Portal, where you will be guided through the process. Please note: Shipping fees are non-refundable, however, return shipping will be covered for eligible exchanges.

Once the returned item has been received and inspected, an exchange will be issued and our team will contact you with updated shipping and tracking details. Please note that certain items are final sale and not eligible for return, including Ceremonial rings, One of a Kind designs, flat back earrings, engraved items, custom work and discounted products purchased during sale events.

If you have any questions about your return, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Yes. International orders are eligible for returns and exchanges, in accordance with the return policy outlined above. To initiate a return, please visit our Returns Portal, where you will be guided through the process.

Please note: Shipping fees are non-refundable. International customers are responsible for return shipping cost of $55 USD when requesting an exchange. Additionally, import duties and taxes cannot be refunded by WWAKE, as these are collected by your local customs authority.

To help ensure a smooth return process, WWAKE will provide a return shipping label and commercial invoice to facilitate customs clearance. If you have any questions about an international return or exchange, please contact customerservice@wwake.com, and our team will be happy to assist.

Domestic:

To initiate a return or exchange, please visit our Returns Portal, where you will be guided through the process step by step. If you need help locating your order number, you can find it in your account by logging in with your WWAKE email and password.

International:

To initiate a return or exchange, please visit our Returns Portal, where you will be guided through the process step by step. If you need help locating your order number, you can find it in your account by logging in with your WWAKE email and password.

If you are unable to access your order details, please contact customerservice@wwake.com, and our team will be happy to assist.

WWAKE offers refunds for eligible returns on original form of payment until 7 days after delivery. Store credit is offered until 15 days after delivery. Please read the return instructions above carefully before initiating a return.

Once your return has been received and inspected, our team will notify you and issue your store credit. Please allow up to 5 business days after your return is marked as delivered for the item to be reviewed and processed. Your store credit will be sent to you by email and can be applied at checkout toward any future purchase. Store credit does not expire.

If you have any questions or are unsure about the return process, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Certain pieces are final sale and cannot be returned or exchanged. These include:

-Ceremonial pieces
-One of a Kind pieces
-Custom designs
-Engraved items
-Flat back earrings
-Limited edition pieces
-Items purchased during sale events

Items that are final sale will be clearly noted on the product page, typically within the Details or Delivery & Returns section. If you have any questions about whether a specific piece qualifies for return, please reach out to customerservice@wwake.com, and our team will be happy to assist.

If your order arrives damaged, please contact customerservice@wwake.com within 48 hours of receiving your order so our team can assist you.

To help us initiate a claim with the carrier, please keep all original packaging and take clear photographs of the package and the item as received. These images will help facilitate the claims process. Once the claim has been reviewed and approved by the carrier, our team will arrange for a replacement of the damaged item.

Items purchased during sale events are considered final sale and are not eligible for return or exchange. If you have any questions about a specific order, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Yes. Flat back earrings are considered final sale and are not eligible for return or exchange. Because they are designed to be worn inside a piercing, they fall under body jewelry and cannot be safely resold once worn. This policy helps ensure the highest standards of hygiene and product integrity for all customers.

If you have any questions before placing your order, please contact customerservice@wwake.com, and our team will be happy to assist.

Yes. At WWAKE, every piece is crafted in our Brooklyn studio by artisan jewelers, and we stand behind the craftsmanship and quality of the work we create. We are happy to assist with repairs and servicing to help maintain the longevity of your jewelry.

If your piece requires service, please submit a request through our Repair Portal, where you will be guided through the repair request process. WWAKE offers 1 year and 3 year warranties depending on the collection and product, with coverage details outlined below. Our warranties apply to WWAKE pieces purchased directly through our website or showroom.

If you are unsure what type of service your piece requires, please reach out to customerservice@wwake.com, and our Fine Jewelry Specialists will be happy to assist.

All pieces under $2,500 USD, including earrings, necklaces, rings, and bracelets, are covered under our 1 year warranty against manufacturing defects.

This warranty includes:
-Replacement of accent stones under 3mm
-Repair of broken prongs, bands, or misshapen rings
-Reattaching or reshaping earring posts
-Repairing chains or clasps
-Replacement of small stones in earrings or necklaces
-Complimentary domestic shipping for warranty repairs during the first year

The 1 year warranty does not cover:
-Sample or archive pieces (unless defective upon receipt)
-Loss of a piece
-Ring resizing
-Replacement of center stones
-Pieces repaired by a third party jeweler

If you have questions about your warranty coverage, please contact customerservice@wwake.com, and our team will be happy to assist.

Pieces from our Engagement, Ceremonial, One of a Kind, and Custom Collections, as well as Main Collection pieces over $2,500 USD, are covered under our 3 year warranty.

This warranty includes:
-Replacement of accent stones under 3mm
-Repair of broken prongs, bands, or misshapen rings
-One complimentary ring resize (or remake if applicable)
-Annual polishing service
-Complimentary domestic shipping for warranty repairs

Please note that this warranty is not equivalent to jewelry insurance.

The 3 year warranty does not cover:
-Loss of a piece
-Replacement of center stones larger than 3mm, unless determined to be due to a manufacturing defect
-Pieces repaired by a third party jeweler

If you would like help determining whether your piece qualifies for warranty service, please contact customerservice@wwake.com.

If your piece is no longer under warranty, we are still happy to assist with repairs. Repairs outside the warranty period are available for a subsidized service fee, typically below standard market repair pricing.

To initiate a repair request, please submit a request through our Repair Portal.

If you would like help assessing the service needed, please contact customerservice@wwake.com, and our team will be happy to assist.

If your piece requires repair or servicing, please submit a request through our Repair Portal, where you will be guided through the process. Once your request is received, our team will review the details and follow up with the next steps.

If you have any questions before submitting your request, please reach out to customerservice@wwake.com.

Repair timelines vary depending on the type of service required, the materials involved, and the availability of stones if replacement is needed. In most cases, repairs are completed within 3-4 weeks once the piece has been received by our studio. Our team will provide a more precise timeline after reviewing your request.

If you have questions about a repair timeline, please contact customerservice@wwake.com, and our team will be happy to assist.

Certain rings can be resized, while others may only allow limited adjustments depending on the design. In some cases, a ring may need to be remade in the correct size.

If you are unsure whether your ring can be resized, please contact customerservice@wwake.com, and our team will help assess your options.

Yes. Our 3 year warranty includes a complimentary annual polish. For pieces outside of warranty, we offer professional polishing and cleaning services for a subsidized service fee.

To request this service, please submit a request through our Repair Portal or contact customerservice@wwake.com if you have questions.

Yes. International repairs are available. To initiate a repair request, please submit a request through our Repair Portal. Please note that international customers are responsible for shipping costs in both directions, and each return label has a cost of $55 USD. WWAKE will provide the shipping label and commercial invoice to help ensure smooth passage through customs and help avoid additional import fees where possible.

If you have questions about an international repair, please contact customerservice@wwake.com, and our team will be happy to assist.

We accept all major credit cards, as well as Shop Pay. See the Shop Pay Installments lending partner disclosure here.

Klarna, and Affirm options are available for customers based in the United States.

Yes. We offer financing options through split payment plans provided by Affirm and Klarna for US based customers. These options allow you to divide your purchase into scheduled payments at checkout. Available plans and terms are determined by the selected provider and will be presented during checkout. See Affirm's full payment terms and disclosure requirements here.

If you encounter any difficulties or have questions, please reach out to customerservice@wwake.com, and our team will be happy to assist.

You will be charged at the time your order is placed. If you choose to pay using an installment provider such as Shop Pay, Klarna, or Affirm, your payment schedule will be determined by the selected provider at checkout.

WWAKE gift cards are delivered digitally by email. Once purchased, the recipient will receive an email containing a unique gift card code along with instructions on how to redeem it. To use your gift card, simply enter the code at checkout in the gift card or discount code field. The value of the gift card will then be applied to your order total. Our gift cards are available in several preset amounts.

If you would like to purchase a gift card for a higher amount, please reach out to customerservice@wwake.com, and our team will be happy to assist.

To use your store credit, simply log into your customer account on our website or through Shop Pay. Your available store credit balance will appear as a payment option at checkout, where you can apply it toward your order. You may use it to cover the full amount of your purchase or apply it partially alongside another payment method.

If you have any trouble accessing or using your store credit, please reach out to customerservice@wwake.com, and our team will be happy to assist.

At WWAKE, we do not offer discount codes for first time purchases. We invite you to join our mailing list to receive special announcements, early access to sales, and collection releases. You can also add your birthdate when subscribing, and we will send you a special gift during your birthday month.

For security reasons, we are unable to accept cash payments. All purchases must be completed using one of our available online payment methods at checkout.

If you have any questions about payment options, please reach out to customerservice@wwake.com, and our team will be happy to assist.

The WWAKE showroom is located in Greenpoint, Brooklyn, and visits are typically by appointment so each guest can receive dedicated time with our Fine Jewelry Specialists. Appointments offer the opportunity to experience WWAKE pieces in person, explore the collection, or discuss custom and heirloom projects in a more personal setting. Occasionally, the studio hosts special events and walk in days. To stay informed about upcoming opportunities to visit, join the mailing list or follow WWAKE on social media.

To plan your visit, you can book an appointment online, explore the Custom or Heirlooms pages for more information, or reach out to customerservice@wwake.com and our team will be happy to assist.

Yes. Private appointments are available Monday through Friday between 11:00 AM to 5:00 PM, and on select Saturdays.

Appointments provide dedicated time with our Fine Jewelry Specialists, whether you are exploring the collection, viewing specific pieces, or discussing custom designs or heirloom transformations. For more information about these services, please visit our Custom or Heirlooms pages. Availability may be more limited during sales periods or busy seasons. To plan your visit, you can book an appointment online or reach out to customerservice@wwake.com, and our team will do their best to accommodate your request.

To stay informed about walk in days, studio events, and additional visiting opportunities, sign up for our mailing list and follow WWAKE on social media.

Yes. If you are unable to visit our showroom in NYC, we are happy to meet with you virtually. Virtual appointments offer the opportunity to explore the collection, view specific pieces, and discuss custom or heirloom projects with one of our Fine Jewelry Specialists. Our team can also guide you through stone sourcing options and answer any questions about design, sizing, or production timelines.

To get started, you can book a virtual appointment online. If there is a specific piece or project you would like to discuss, you may also include those details in the appointment questionnaire so our team can prepare in advance.

The showroom offers the opportunity to explore WWAKE’s One of a Kind pieces, along with samples from the full collection available to view and try on.

During your visit, you will be supported by one of our Fine Jewelry Specialists, who can guide you through the collection, discuss custom projects or heirloom transformations, and introduce specially sourced stones available for bespoke pieces. Our team works closely with a dedicated stone sourcing specialist who can help identify natural stones aligned with your vision.

Orders can be placed during your appointment, though not all pieces are available to take home the same day. Many designs are Made to Order and will be crafted especially for you by our artisan jewelers in New York City.

If there is a specific piece you would like to see, or if you are interested in custom work or stone sourcing, you can note this in the questionnaire when booking your appointment so our team can prepare accordingly.

A temporary hold of $75 is placed when booking an appointment. The hold will be refunded once your appointment is completed. If the appointment is missed or cancelled without notice, the hold will be forfeited as a no show fee.

Yes. Simply select Studio Pickup at checkout. Once your order is ready, you will receive an email with our studio address and pickup instructions. Pickup appointments are available Monday through Friday between 11:00 AM and 4:30 PM at our showroom in Greenpoint, Brooklyn.

If you need to arrange a rush pickup or a time outside of regular pickup hours, please reach out to customerservice@wwake.com, and our team will do their best to accommodate your request.

Repairs are not completed on the spot at the showroom. To ensure each piece receives the proper care and evaluation, repairs are handled through our dedicated repair process. For more information on how to request a repair, please refer to our Warranty & Repairs section.

If you have questions about a specific piece, feel free to reach out to customerservice@wwake.com, and our team will be happy to guide you through the next steps.

Yes. We love pets, and well behaved companions are welcome to join you during your visit. If you plan to bring additional guests beyond those listed on your booking form, please reach out in advance so our team can prepare accordingly and ensure the best experience for everyone.

You can contact our Fine Jewelry Specialists at customerservice@wwake.com if you have any questions ahead of your appointment.

We would be happy to help bring your jewelry vision to life. Simple modifications, such as switching between matte and shiny finishes, are generally free of charge. Just leave a note at checkout and our team will take care of it. For more involved changes, including adjusting chain lengths, ordering a different metal alloy (gold in various colors and karats, 14k palladium, or platinum), adding engraving, or swapping stones, our custom team will need to assist.

Please reach out to customerservice@wwake.com before placing your order so we can review the options together. Please note that for earrings we are unable to convert between butterfly backs and flat backs.

Many of our designs can be created in alternative metals. While we prioritize 14k solid gold, our custom team can also produce pieces in a range of gold colors and karats, as well as 14k palladium white gold or platinum. Because each piece is crafted in our Brooklyn studio, we are often able to thoughtfully adapt designs while maintaining their integrity. Our Fine Jewelry Specialists and stone sourcing specialist can guide you through the available options and help refine the details.

To explore this further, please contact custom@wwake.com or submit a request through our Custom page.

At WWAKE, we work exclusively with natural, ethically sourced stones that meet our traceability standards. For this reason, we are unable to set stones that were purchased elsewhere. If you are looking for a specific stone, our team would be happy to help! We work closely with trusted partners and have a dedicated stone sourcing specialist who can help you find the right natural stone through our ethical sourcing channels. If you have an heirloom stone, we may also be able to design a custom piece around it.

Please reach out to customerservice@wwake.com, book an appointment with one of our Fine Jewelry Specialists, or visit our Custom or Heirlooms pages for more information.

We would be happy to work with you to reset your heirloom stones and create a new piece around them. Reimagining heirloom stones is a meaningful way to carry forward the history and sentiment of a piece while giving it new life. At WWAKE, we work exclusively with natural stones, and heirloom pieces align closely with our ethos of honoring existing materials and extending their story through thoughtful design. If the stone is not set in its original piece, we may request documentation about its origin, as we do not work with loose stones without traceability.

Please reach out to custom@wwake.com, and one of our Fine Jewelry Specialists will be happy to assist you. You can also visit our Heirlooms page for more information about the process.

WWAKE works exclusively with natural diamonds and gemstones. We do not use lab grown diamonds or moissanite. Our sourcing philosophy is rooted in responsible partnerships and long-term relationships with trusted suppliers. We prioritize traceable natural stones and, whenever possible, incorporate antique and previously existing materials as part of a more circular approach to design. Through this, we aim to support the people and communities involved in the making process while reducing unnecessary extraction. We believe that many extraordinary stones already exist, and we are passionate about giving these materials new life through thoughtful design.

If you are looking for a particular type of diamond or gemstone, our Stone Sourcing Specialist works closely with trusted suppliers to help identify stones that align with your preferences. For more information, please contact customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to assist.

Unfortunately, we don't sell empty settings or loose stones. At WWAKE, we work exclusively with natural, ethically sourced stones, and design each piece as a complete creation. However, our team would be happy to explore a custom design with you. We can create a piece around your heirloom stone, or help you source the right natural stone through our ethical sourcing channels.

Please reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to assist you. You can also visit our Custom or Heirlooms pages for more information.

“GIA comparable” means that a diamond’s color and clarity are comparable to what would typically be assigned under the Gemological Institute of America (GIA) grading system.

Diamonds over half a carat are often sold with a GIA certificate documenting the stone’s weight, color, and clarity. Smaller diamonds are commonly sold without certification. When WWAKE offers diamonds without a GIA certificate, they are the same high quality natural stones, simply smaller in size. In these cases, we use GIA comparable terminology to indicate the approximate color and clarity according to the GIA grading scale, providing a clear sense of the diamond’s quality and appearance.

For more information about the diamonds used in a specific piece, please refer to the Details dropdown on the product page or visit our Diamond Guide page. If you would like additional guidance, please contact customerservice@wwake.com and one of our Fine Jewelry Specialists or our Stone Sourcing Specialist will be happy to assist.

If a piece you love is no longer available, many of our designs can still be remade. Our custom team can also create a design from scratch, allowing us to craft something specifically for you and ensure every detail feels just right. If there is a particular design you are interested in, please reach out and include a link to the product so our team can review the request.

You can contact us at customerservice@wwake.com, book an appointment with one of our Fine Jewelry Specialists, or visit our Custom page for more information. Please note that pricing may vary depending on the materials and stones that need to be sourced.

Many of our pieces can be personalized with an engraving, allowing you to add a meaningful detail and make the piece uniquely yours. If a design is eligible for engraving, you will see an “Add Special Engraving to Your Piece” option on the product page. Selecting this will open a panel where you can choose between engraving styles and enter your desired text. Products with the "Engrave Yours" badge are also eligible for engraving, please reach out to customerservice@wwake.com, to request your personalized engraving.

Please note that engraving availability and character limits vary depending on the design of the piece, and not all products can accommodate engraving. These details will be indicated on the product page where possible.

For more complex engraving requests or if you need assistance, feel free to reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to help.

Our team regularly collaborates with clients remotely to create meaningful fine jewelry. From the earliest exchange of ideas to sourcing stones and refining the smallest details, the process is designed to feel thoughtful, seamless, and personal, no matter where you are.

You can connect with our team by email or schedule a virtual appointment to begin. We also offer an At Home Try On Program, allowing you to experience select pieces before purchasing.

Our At Home Try On Program is a great way to see how the pieces look and feel before purchasing. Pieces that are eligible for the program can be found using the At Home Try On filter at the top right of collection pages. If a product is available, you will also see the option to request it directly on the product page below the purchase button.

For more information about how the program works, please visit our At Home Try On page. You can also reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to assist.

Yes. Jewelry can evolve over time, and we are happy to help reimagine an existing WWAKE piece into a new design. Our custom team can work with you to transform a ring into a different style or incorporate elements from your current piece into something entirely new. Each piece is crafted in our Brooklyn studio by artisan jewelers, allowing us to thoughtfully adapt designs while preserving the spirit of the original.

To begin the process, please contact custom@wwake.com or visit our Custom page. One of our Fine Jewelry Specialists will be happy to guide you through the possibilities.

We can provide an evaluation documenting the retail value of your piece for insurance purposes. Please reach out to customerservice@wwake.com, and our team will be glad to assist. An evaluation is not the same as a formal appraisal, which must be completed by a certified third party appraiser. If you require a formal appraisal, we are happy to recommend someone we trust.

Thoughtful care helps preserve the beauty and longevity of your jewelry. Every WWAKE piece is crafted in our Brooklyn studio by artisan jewelers, and with proper care it can be enjoyed for many years. Below are a few guidelines to help you care for your jewelry at home.

If you ever have questions about cleaning, maintenance, or repairs, please reach out to customerservice@wwake.com or submit a request through our Repair Portal.

Our jewelry is carefully crafted with fine settings and sculptural details, particularly in pieces featuring prong settings or natural stones. Thoughtful everyday care will help preserve their beauty over time.

For daily wear we recommend:
-Removing rings during hands-on activities or heavy work
-Taking jewelry off before showering, sleeping, or exercising
-Avoiding contact with lotions, perfumes, and cleaning products
-Being mindful when putting on sweaters or reaching into pockets, as settings and shapes may catch on fabric.

A helpful tip when dressing is to turn rings toward the inside of your hand or gently make a fist when pulling on sweaters. We also recommend that open rings not be used as adjustable rings. When properly sized, they will keep their shape and last much longer.

If you ever notice a stone shifting or the ring losing its shape, please contact customerservice@wwake.com or submit a request through our Repair Portal.

Gold is at the heart of WWAKE’s practice. We work primarily with recycled gold certified to SCS standards, helping ensure responsible supply chains while reducing the environmental impact associated with new mining. Whenever possible, we also repurpose pre-consumer gold scraps from our Brooklyn studio, extending the life cycle of these precious metals through new designs.

With regular wear, gold may develop subtle changes in appearance depending on body chemistry and daily contact with oils or skincare products. This is most commonly noticed on the inside of rings or on earring posts, and is a natural part of how gold interacts with the skin. In most cases, the shine can easily be restored using a soft polishing cloth. For routine care, we recommend removing gold jewelry before applying lotions, perfumes, or cleaning products, and storing pieces separately when not being worn.

If your piece needs deeper cleaning or professional polishing, please contact customerservice@wwake.com or submit a request through our Repair Portal.

Prongs are carefully crafted to secure and highlight each stone, allowing light to pass through and reveal its natural brilliance. Like any fine structure, they may require occasional maintenance over time. We recommend having prong set jewelry professionally inspected once a year to ensure the settings remain secure.

Signs that prongs may need attention include:
-A stone that rattles slightly when gently tapped
-Prongs that catch on fabric
-Prongs that appear bent or worn

Regular inspection can help prevent stones from loosening over time. If you notice any of these signs, please submit a request through our Repair Portal or contact customerservice@wwake.com, and our team will be happy to assist.

Diamonds are prized for their brilliance, clarity, and enduring strength. Ranking 10 on the Mohs hardness scale, they are the hardest natural gemstone and can be worn with confidence in everyday jewelry. Even so, we recommend removing diamond pieces during activities involving heavy hand use, which helps preserve both the stone and the integrity of the setting. To maintain their brightness, clean diamond jewelry occasionally with warm water, mild soap, and a soft brush, then dry with a microfiber cloth.

If you would like your piece professionally cleaned or inspected, please contact customerservice@wwake.com or submit a request through our Repair Portal.

Rubies and sapphires are among the most treasured colored gemstones, admired for their depth of color and remarkable durability. Ranking 9 on the Mohs hardness scale, they are well suited for pieces worn regularly. While these stones are resilient, removing ruby or sapphire jewelry during strenuous or hands-on activities helps protect both the stone and its setting over time. To keep them looking their best, clean gently with warm water, mild soap, and a soft brush, then dry with a microfiber cloth.

If you would like your piece professionally cleaned or inspected, please contact customerservice@wwake.com or submit a request through our Repair Portal.

Opals are prized for their luminous play of color, a shifting light that gives each stone its distinctive character. Ranking 5.5–6.5 on the Mohs hardness scale, opals benefit from a little thoughtful care to preserve their brilliance.

Because opals are sensitive to extreme temperature changes, we recommend removing opal jewelry before showering, visiting the spa, or using hot tubs. As opals are also porous, it is best to take them off before applying lotions, oils, or other skincare products, particularly when worn as rings. For routine care, clean opal jewelry gently with warm water, mild soap, and a soft cloth. Avoid steam or ultrasonic cleaning, as these methods can affect the stone. When not being worn, store your piece in a cotton or microfiber pouch to help protect it.

If you would like your piece inspected or professionally cleaned, please contact customerservice@wwake.com or submit a request through our Repair Portal.

This guidance applies to gemstones such as tanzanite, peridot, citrine, amethyst, tourmaline, aquamarine, and garnet. Many of these stones are also used in our birthstone pieces, but the care recommendations apply to any jewelry featuring these materials.

These gemstones typically rank 6.5–7.5 on the Mohs hardness scale. Their vibrant colors and natural variations give each stone its own character. With regular wear, particularly in rings, they may develop subtle surface marks over time.

To help preserve their appearance:
-Remove jewelry during exercise or hands-on activities
-Avoid striking the stones against hard surfaces
-Clean gently with warm water, mild soap, and a soft brush, then dry with a microfiber cloth

If you would like your piece professionally cleaned or inspected, please contact customerservice@wwake.com or submit a request through our Repair Portal.

Pearls are organic gems formed within living organisms, prized for their soft luster and quiet radiance. Because of their natural composition, a little thoughtful care helps preserve their beauty over time.

Substances such as lotions, perfumes, cosmetics, and oils can gradually affect the surface of a pearl, so we recommend removing pearl jewelry before showering, swimming, or applying skincare products. After wearing, gently wipe your pearls with a soft, dry cloth to remove any residue. For occasional cleaning, use a slightly damp cloth or very mild soap solution. Avoid harsh cleaning products and never use ultrasonic or steam cleaning, as these methods can damage the pearl’s surface.

Some pearl earrings are attached using a specialized adhesive. To help preserve the setting, avoid wearing them while bathing or swimming, and remove earrings by holding the metal cup rather than the pearl itself.

If you have questions about caring for your pearls, please contact customerservice@wwake.com or submit a request through our Repair Portal.

Moonstones are admired for their luminous blue glow, known as adularescence, a shifting light that gives the stone its ethereal presence. Ranking 6–6.5 on the Mohs hardness scale, moonstones benefit from a little thoughtful care to preserve their beauty.

Because moonstones are often cut in a high cabochon shape, we recommend removing moonstone jewelry during exercise or activities involving heavy hand use, where the stone might come into contact with hard surfaces. For routine care, clean gently with warm water, mild soap, and a soft cloth, then dry with a microfiber cloth. When not being worn, store your piece in a cotton or microfiber pouch to help protect it.

If you would like your piece inspected or professionally cleaned, please contact customerservice@wwake.com or submit a request through our Repair Portal.

Emeralds and green beryl are admired for their vivid color and distinctive internal character, qualities that make each stone unique. Ranking 7.5–8 on the Mohs hardness scale, they are durable stones that benefit from a little thoughtful care.

Because emeralds naturally contain internal features, we recommend removing emerald jewelry during exercise or hands-on activities, and avoiding extreme temperature changes. It is also best to take emerald pieces off before prolonged exposure to soapy water, such as during dishwashing or long showers. When cleaning emerald or green beryl jewelry, avoid steam or ultrasonic cleaning, as these methods can affect the stone’s internal structure. Instead, clean gently with warm water, mild soap, and a soft cloth.

If you ever notice movement in the setting or would like your piece inspected, please contact customerservice@wwake.com or submit a request through our Repair Portal.

With regular wear, jewelry naturally collects oils and residue. Occasional gentle cleaning will help restore its natural brilliance.

We believe thoughtful care helps preserve the character and beauty of the materials we work with. Most jewelry can be cleaned safely using warm water, mild dish soap, and a soft toothbrush. Gently brush around the stone and setting, rinse with warm water, and dry with a microfiber cloth. We recommend avoiding commercial jewelry cleaners, as many contain chemicals that may affect natural stones. Some gemstones require more gentle care when cleaning.

Opal · emerald · green beryl:
Avoid steam or ultrasonic cleaning. Clean gently with warm water, mild soap, and a soft cloth.

Moonstone · tanzanite · peridot · citrine · amethyst · tourmaline · aquamarine · garnet · ruby · sapphire · diamond:
These stones can be cleaned using warm water, mild soap, and a soft toothbrush, then dried with a microfiber cloth.

If you prefer professional cleaning or are unsure how to care for your piece, please contact customerservice@wwake.com or submit a request through our Repair Portal.

At WWAKE, we believe that every stone carries its own natural character and history. Our work is rooted in thoughtful sourcing and a deep appreciation for the individuality of the materials we use.

If you would like to learn more about stone quality, cut, and the characteristics that make each gem unique, we invite you to explore our Diamond Guide and Materials page. For more tailored information, we also have a dedicated stone sourcing specialist who works closely with our team.

If you are curious about a particular stone or piece, please feel free to reach out to customerservice@wwake.com, and our Fine Jewelry Specialists will be happy to assist.

We believe that our jewelry is a connection to the earth and every hand in between. Our materials are sourced as sustainably as possible, driven by a commitment to social impact at the source and to the responsible mining communities we work with.

In collections where development projects cannot scale, we integrate circular design thinking, giving new life to recycled metals, diamonds, and heritage rough. Our jewelry is shaped by an entire chain of people, through careful sourcing, planning, and ongoing learning, a process we continue to refine every day.

To learn more, we invite you to explore our Ethos page.

Our approach to sustainability is rooted in responsible sourcing, circular design, and long-term partnerships. We prioritize local production to maintain oversight of quality and processes, while supporting the community around our Brooklyn studio.

In sourcing, we focus on transparency, fair labor, and positive social impact. We work with trusted suppliers and artisanal mining communities that uphold responsible labor practices and are committed to ongoing environmental progress. The premiums we pay for materials support this progress directly, helping fund access to clean water, equipment, and long-term development within these communities.

A core part of our approach is circular sourcing. Whenever possible, we design around existing materials, including recycled gold, recycled diamonds, antique stones, and heritage rough. This allows us to extend the life cycle of materials that are already in circulation while maintaining the integrity of our designs.

We also employ minimal-waste strategies, often building collections around the full yield of available material. Stones that are not suited to repeatable designs are repurposed into One of a Kind pieces or custom projects, ensuring thoughtful use of every resource.

To learn more, we invite you to explore our Ethos page.

Our sourcing varies by collection, but the through-line is the same: we prioritize traceability, history, and responsible sourcing.

For our One of a Kind pieces, we work primarily with recycled diamonds, including antique, vintage, and post-consumer stones that have been given new life. These are sourced through trusted dealers who specialize in identifying and dating each stone.

For Bridal and Choose Your Diamond pieces, we source natural diamonds through partners worldwide who meet established industry standards and our own requirements for traceability and responsible practices. In select cases, we also work with traceable diamond programs that provide detailed origin information and support artisanal mining communities.

To learn more, we invite you to explore our Diamond Guide and Materials page. For more tailored guidance, our team and stone sourcing specialist are always available to assist at customerservice@wwake.com.

WWAKE works exclusively with natural diamonds and gemstones. Our approach is rooted in a connection to the earth and in supporting the communities at the source of our materials. We prioritize traceable natural stones, with a strong focus on circular sourcing through recycled and antique diamonds.

When newly mined stones are used, they are sourced through trusted partners in regions such as Canada, Australia, Southern Africa, and Namibia, with an emphasis on traceability, responsible labor practices, and positive community impact. We believe many extraordinary stones already exist, and we are committed to giving these materials new life through thoughtful design.

If you would like to learn more, you can explore our Diamond Guide and Materials page. our team and stone sourcing specialist are always available to assist at customerservice@wwake.com.

Post-consumer diamonds are stones that have previously been set in jewelry and are given new life in a new piece. As part of our broader approach to circular sourcing, we work with recycled diamonds that already exist in circulation. This includes stones recovered from earlier jewelry, which are carefully selected and reset into new designs. We partner with trusted dealers who specialize in identifying and dating diamonds, ensuring the authenticity and history of each stone.

Our recycled diamond sourcing also includes:
-Antique diamonds: cut before the 1930s by hand, with distinctive faceting and softer proportions.
-Vintage diamonds: cut between the 1930s and 1990s, before modern precision cutting.

Each stone carries its own history, reflecting our belief that many extraordinary diamonds already exist and can be thoughtfully reintroduced through new design.

If you would like to learn more, you can explore our Diamond Guide and Materials page. our team and stone sourcing specialist are always available to assist at customerservice@wwake.com.

Recycled gold is identical in quality, purity, and durability to newly mined gold. Because gold does not degrade, it can be refined and repurposed indefinitely without losing its integrity. At WWAKE, recycled gold is sourced from previously existing materials such as jewelry and objects, and refined into new material for our pieces. This approach reflects our commitment to circular sourcing, working with materials already in circulation.

Fairmined gold is sourced from certified artisanal mining communities that follow responsible practices. The Fairmined certification ensures fair trading conditions and provides a premium that supports community development, including access to healthcare, education, equipment, and infrastructure.

All diamond engagement rings from our Ceremonial collection are made using Fairmined gold. To learn more, we invite you to explore our Materials page.

Giving back is an ongoing part of our practice. Since our founding, WWAKE has supported organizations that uplift communities both locally and at the source of our materials. To date, we have raised over $200,000 for WIN NYC, a nonprofit dedicated to supporting women and families experiencing homelessness. We have also contributed to initiatives focused on responsible mining, education, and community development, reflecting our broader commitment to social impact.

To learn more, we invite you to explore our Ethos page.