We would be happy to help bring your jewelry vision to life. Simple modifications, such as switching between matte and shiny finishes, are generally free of charge. Just leave a note at checkout and our team will take care of it. For more involved changes, including adjusting chain lengths, ordering a different metal alloy (gold in various colors and karats, 14k palladium, or platinum), adding engraving, or swapping stones, our custom team will need to assist.

Please reach out to customerservice@wwake.com before placing your order so we can review the options together. Please note that for earrings we are unable to convert between butterfly backs and flat backs.

Many of our designs can be created in alternative metals. While we prioritize 14k solid gold, our custom team can also produce pieces in a range of gold colors and karats, as well as 14k palladium white gold or platinum. Because each piece is crafted in our Brooklyn studio, we are often able to thoughtfully adapt designs while maintaining their integrity. Our Fine Jewelry Specialists and stone sourcing specialist can guide you through the available options and help refine the details.

To explore this further, please contact custom@wwake.com or submit a request through our Custom page.

Many of our pieces can be personalized with an engraving, allowing you to add a meaningful detail and make the piece uniquely yours. If a design is eligible for engraving, you will see an “Add Special Engraving to Your Piece” option on the product page. Selecting this will open a panel where you can choose between engraving styles and enter your desired text.

Please note that engraving availability and character limits vary depending on the design of the piece, and not all products can accommodate engraving. These details will be indicated on the product page where possible.

For more complex engraving requests or if you need assistance, feel free to reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to help.

We believe that our jewelry is a connection to the earth and every hand in between. Our materials are sourced as sustainably as possible, driven by a commitment to social impact at the source and to the responsible mining communities we work with.

In collections where development projects cannot scale, we integrate circular design thinking, giving new life to recycled metals, diamonds, and heritage rough. Our jewelry is shaped by an entire chain of people, through careful sourcing, planning, and ongoing learning, a process we continue to refine every day.

To learn more, we invite you to explore our Ethos page.

Our approach to sustainability is rooted in responsible sourcing, circular design, and long-term partnerships. We prioritize local production to maintain oversight of quality and processes, while supporting the community around our Brooklyn studio.

In sourcing, we focus on transparency, fair labor, and positive social impact. We work with trusted suppliers and artisanal mining communities that uphold responsible labor practices and are committed to ongoing environmental progress. The premiums we pay for materials support this progress directly, helping fund access to clean water, equipment, and long-term development within these communities.

A core part of our approach is circular sourcing. Whenever possible, we design around existing materials, including recycled gold, recycled diamonds, antique stones, and heritage rough. This allows us to extend the life cycle of materials that are already in circulation while maintaining the integrity of our designs.

We also employ minimal-waste strategies, often building collections around the full yield of available material. Stones that are not suited to repeatable designs are repurposed into One of a Kind pieces or custom projects, ensuring thoughtful use of every resource.

To learn more, we invite you to explore our Ethos page.

Our sourcing varies by collection, but the through-line is the same: we prioritize traceability, history, and responsible sourcing.

For our One of a Kind pieces, we work primarily with recycled diamonds, including antique, vintage, and post-consumer stones that have been given new life. These are sourced through trusted dealers who specialize in identifying and dating each stone.

For Bridal and Choose Your Diamond pieces, we source natural diamonds through partners worldwide who meet established industry standards and our own requirements for traceability and responsible practices. In select cases, we also work with traceable diamond programs that provide detailed origin information and support artisanal mining communities.

To learn more, we invite you to explore our Diamond Guide and Materials page. For more tailored guidance, our team and stone sourcing specialist are always available to assist at customerservice@wwake.com.

WWAKE works exclusively with natural diamonds and gemstones. Our approach is rooted in a connection to the earth and in supporting the communities at the source of our materials. We prioritize traceable natural stones, with a strong focus on circular sourcing through recycled and antique diamonds.

When newly mined stones are used, they are sourced through trusted partners in regions such as Canada, Australia, Southern Africa, and Namibia, with an emphasis on traceability, responsible labor practices, and positive community impact. We believe many extraordinary stones already exist, and we are committed to giving these materials new life through thoughtful design.

If you would like to learn more, you can explore our Diamond Guide and Materials page. our team and stone sourcing specialist are always available to assist at customerservice@wwake.com.

Post-consumer diamonds are stones that have previously been set in jewelry and are given new life in a new piece. As part of our broader approach to circular sourcing, we work with recycled diamonds that already exist in circulation. This includes stones recovered from earlier jewelry, which are carefully selected and reset into new designs. We partner with trusted dealers who specialize in identifying and dating diamonds, ensuring the authenticity and history of each stone.

Our recycled diamond sourcing also includes:
-Antique diamonds: cut before the 1930s by hand, with distinctive faceting and softer proportions.
-Vintage diamonds: cut between the 1930s and 1990s, before modern precision cutting.

Each stone carries its own history, reflecting our belief that many extraordinary diamonds already exist and can be thoughtfully reintroduced through new design.

If you would like to learn more, you can explore our Diamond Guide and Materials page. our team and stone sourcing specialist are always available to assist at customerservice@wwake.com.

Recycled gold is identical in quality, purity, and durability to newly mined gold. Because gold does not degrade, it can be refined and repurposed indefinitely without losing its integrity. At WWAKE, recycled gold is sourced from previously existing materials such as jewelry and objects, and refined into new material for our pieces. This approach reflects our commitment to circular sourcing, working with materials already in circulation.

Fairmined gold is sourced from certified artisanal mining communities that follow responsible practices. The Fairmined certification ensures fair trading conditions and provides a premium that supports community development, including access to healthcare, education, equipment, and infrastructure.

All diamond engagement rings from our Ceremonial collection are made using Fairmined gold. To learn more, we invite you to explore our Materials page.

Giving back is an ongoing part of our practice. Since our founding, WWAKE has supported organizations that uplift communities both locally and at the source of our materials. To date, we have raised over $200,000 for WIN NYC, a nonprofit dedicated to supporting women and families experiencing homelessness. We have also contributed to initiatives focused on responsible mining, education, and community development, reflecting our broader commitment to social impact.

To learn more, we invite you to explore our Ethos page.