About Us:

WWAKE is an award-winning fine jewelry brand based in Brooklyn, New York. Founded in 2013, our brand is rooted in transparency. We use artistic design to drive meaningful change with the communities at the source of our materials. We believe that our jewelry is the connection between you, the earth, and every hand in between.

Role Overview:
As WWAKE's Brand Marketing Manager, you will spearhead the development of our brand's creative vision and market strategy. This role involves close collaboration with the founder and E-Comm teams to ensure a unified brand experience across all platforms. You will oversee content production, enhance digital engagement, and conduct in-person activations to increase brand awareness. Your focus will be on tightening our brand's image, building community engagement, and ensuring consistent messaging that aligns with WWAKE’s big-picture vision. This position requires creativity, strategic insight, organization, and strong leadership skills to propel our brand forward in the competitive jewelry market.

Role and Responsibilities:

Brand Awareness and Activations:

• Work with the founder to create a brand awareness strategy with defined content pillars and brand reassurance. Bring the plan to life through social media, paid media, and other community engagements.
• Oversee the implementation schedule, coordinating closely with internal teams and external collaborators like talents, suppliers, clients, and the press.
• Manage and coordinate all details of brand activations for special projects and critical events, ensuring alignment with the communication calendar and budget.
• Work with the founder to develop, implement, and continually update training tools for sales teams, focusing on deepening their understanding of the brand's ethos, collections, visual merchandising strategies, wholesale operations, and VIP client management. These tools support the brand's vision and enhance its market position.

Communications Strategy:

• Oversee the company marketing calendar, ensuring key sector and brand events are included and aligned with marketing budgets.
• Work with the founder to plan content strategy to support the marketing calendar and budget above.
• Manage project deliverables for all creative assets, printed and digital, required for each marketing launch. This includes collaborating with the founder on creative direction, WWAKE’s web team, graphic designers, photographers, content creators, and other relevant collaborators.  
• Facilitate cross-functional collaboration by maintaining open lines of communication with all relevant teams to ensure marketing strategies are effectively aligned and executed.
• Establish and maintain a robust digital platform to centralize and distribute training materials. This ensures easy access and systematic organization, supporting the brand's vision by enhancing knowledge sharing and operational efficiency.
  
  Reporting, Planning, and Budget Management:
  
  
• Report on performance of marketing projects highlighting KPIs
• Manage forecast planning for content production and marketing projects, ensuring resources are used efficiently.
• Monitor and manage the marketing budget, ensuring fiscal responsibility and reporting on financial outcomes.

Skills & Qualifications:

• Possesses an entrepreneurial spirit and is willing to be hands-on with a passion for growing small business.
• Takes initiative in strategic dialogues with leadership to define and support creative ideas that drive high sales goals.
• Strong leader with exceptional communication skills and ability to guide and motivate internal teams and external partners.
• 3-5 years of experience in a related role, managing multiple projects with attention to deadlines and budgets.
• Holds a Bachelor’s degree.
• Proficient in planning and executing brand strategy and managing budgets.
• Experienced with DTC brand strategies and understands how to optimize marketing efforts to support sales goals.
• Skilled in tracking marketing KPIs, assessing launch flows, and building systems to monitor campaign effectiveness.
• Experienced with digital marketing tools and platforms such as Klaviyo, Google Analytics, and Facebook Ads Manager.
• Proficient in Adobe Creative Suite, including Photoshop, InDesign, and Illustrator.
• In tune with current marketing trends and knowledgeable about key competitors.
• Passion of the jewelry and clienteling market is preferred.

Compensation:

• This contract role offers an annual compensation ranging from $66,000 to $76,800, based on a part-time weekly schedule.

Application Process:

Please email your resume and cover letter with the subject line "Brand Marketing Manager" to careers@wwake.com.

About Us:

WWAKE is an award-winning fine jewelry brand based in Brooklyn, New York. Founded in 2013, our brand is rooted in transparency. We use artistic design to drive meaningful change with the communities at the source of our materials. We believe that our jewelry is the connection between you, the earth, and every hand in between.

Role Overview:
The Bench Jeweler at WWAKE is essential in delivering precision craftsmanship for our luxury jewelry collections. This position entails performing a range of bench jewelry tasks such as soldering, polishing, and stone setting, along with operating advanced equipment like laser welders. The successful candidate will uphold WWAKE's standards of excellence and attention to detail, ensuring high-quality finishing and timely production of our pieces. This role demands a combination of technical skills, creative finesse, and a proactive approach to handling a fast-paced production environment.

Key Responsibilities:

• Execute basic bench jewelry production tasks including cleaning castings, assembly/wire working, soldering, and polishing.
• Operate laser welding equipment proficiently.
• Perform despruing and detailed cleaning of castings.
• Demonstrate basic stone setting abilities.
• Maintain an organized, detail-oriented, and proactive routine to deliver finished pieces within tight deadlines.

Requirements:

• Must be available Monday through Friday, 9 AM to 5 PM.
• At least 1 year of experience in jewelry production is necessary.
• Experience using a laser welder and performing tasks such as despruing, cleaning castings, and polishing.
• Must be flexible and adaptable, willing to undertake a variety of tasks in a dynamic environment.
• Independent worker with a strong sense of responsibility and accountability.
• Excellent communication and follow-through skills; must be able to work effectively with a small team.

Compensation:

• Compensation ranges from $21 to $26 per hour.

Our ideal candidate is available for immediate hire. Please email your resume and cover letter with the subject line “Bench Jeweler” to careers@wwake.com

About Us:

WWAKE is an award-winning fine jewelry brand based in Brooklyn, New York. Founded in 2013, our brand is rooted in transparency. We use artistic design to drive meaningful change with the communities at the source of our materials. We believe that our jewelry is the connection between you, the earth, and every hand in between.

Role Overview:
The Shipping Coordinator at WWAKE is vital to our operations, expertly managing retail and wholesale orders' picking and packing processes. Your contribution ensures that each piece of our luxury jewelry arrives in perfect condition, reflecting the high standards our clients expect from WWAKE. With a focus on precision and efficiency, you will help uphold the exemplary standards of order fulfilment that define our brand, enhancing customer satisfaction and operational success throughout the year.

Key Responsibilities:

• Execute picking and packing processes for retail and wholesale orders with precision.
• Ensure orders are fulfilled accurately by following detailed packing lists and maintaining high-quality standards.
• Collaborate with the inventory team to monitor stock levels, manage inventory, and ensure product availability for all orders.
• Regularly print order sheets and shipping manifests to facilitate efficient order processing.
• Receive inbound shipments and distribute items to corresponding departments, including logging production orders and fulfilling associated Shopify orders.
• Conduct quality control checks and maintain records of any quality control issues.
• Oversee daily pickups from FedEx/UPS/DHL and manage the receipt of special orders, ensuring timely processing and shipment.
• Keep track of shipping and office supplies levels, ensuring the refill station is adequately stocked.
• Maintain clear and continuous communication with each department to ensure smooth operations and address any issues promptly.

Skills & Qualifications:

• Minimum of one year experience in shipping and logistics, preferably within the luxury or fine jewelry industry.
• Proficiency in shipping regulations and compliance, mainly for handling and shipping fine jewelry or international shipments.
• Strong attention to detail and demonstrated ability to manage multiple tasks and maintain high levels of organization.
• Ability to collaborate and contribute effectively within a team environment, ensuring clear and consistent communication across departments.
• Strong sense of urgency and the ability to adapt quickly in a fast-paced environment. The ability to prioritize tasks and respond efficiently to time-sensitive situations is crucial.
• Physically able to lift heavy objects and stand for extended periods, accommodating the physical demands of picking, packing, and managing inventory.
• Familiarity with inventory management systems, such as Shopify and Monday.com, to track orders and update inventory status effectively.
• Ability to troubleshoot issues related to order fulfillment, inventory discrepancies, and shipping complications.
• Skilled in monitoring supply levels and initiating reorders of shipping and packing materials to avoid operational disruptions.
• Experience conducting quality control checks and maintaining meticulous records of issues for continuous improvement.

Compensation:

• $29 per hour.
• Hours range from 10 to 20 per week and will flexibly align with our peak periods and business needs.
• Up to 80 hours of PTO (accrual based).
• 40 hours of paid sick leave annually from the start.
• Annual jewelry allowance and a generous employee discount.
• Pre-tax commuter benefits

Please email your resume and cover letter with the subject line "Shipping Coordinator" to careers@wwake.com.

About Us:

WWAKE is an award-winning fine jewelry brand based in Brooklyn, New York. Founded in 2013, our brand is rooted in transparency. We use artistic design to drive meaningful change with the communities at the source of our materials. We believe that our jewelry is the connection between you, the earth, and every hand in between.

Role Overview:
The Design Assistant is a key member of our design team, providing essential support to the Design Director and Designer. This role is suited for individuals who are passionate about the art of jewelry making, meticulous in managing details, and eager to contribute to the creation of beautiful and ethically crafted jewelry. As a Design Assistant, you will play a critical role in the development and execution of our collections from concept to launch.

Key Responsibilities:

• Design Support: Assist the Designer with creating sketches, technical drawings, and spec sheets for new designs.
• Material Preparation: Select and prepare materials for design meetings, ensuring all necessary components are available for sample creation and production orders (POs).
• Prototype Assistance: Work closely with the production team to develop samples, ensuring that designs are accurately translated into finished products.
• PO Management: Create and manage purchase orders for materials and components, coordinating with vendors to ensure timely completion of samples.
• Sample Management: Maintain an organized system of in-process and finished samples, cataloging materials and tracking the status of each piece.
• Administrative Tasks: Oversee the design board on monday.com, ensuring all data, including POs, deadlines, sample photos, and cost sheets, are accurate and current. Prepare presentations and physical samples for design meetings.
• Cost Sheet Creation: Develop detailed cost sheets that accurately reflect the cost of goods sold (COGs) for review by the Designer and Design Director.
• Launch Documentation: Generate comprehensive launch documents detailing product specifications for the e-commerce and sales teams, supporting effective product launches.

Qualifications:

Education: Degree in Design, Fashion, Jewelry Design, or a related field.
Experience: 1-2 years of experience in a design support role, preferably in jewelry or a related luxury goods field.

Skills:

• Proficiency in design software such as Adobe Illustrator and Photoshop. Experience in Rhinoceros 3D is a plus.
• Strong organizational skills and attention to detail.
• Excellent communication and teamwork skills, capable of working effectively with cross-functional teams.
• A keen eye for aesthetics and a passion for jewelry design.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Compensation:

• $55,000-$65,000 depending on experience
• Health benefits including medical, dental, and vision coverage, with 50% of premiums paid by WWAKE.
• Annual leave totaling 35 days, including 15 days PTO (increases with tenure), 10 federal holidays, 5 days at year-end, and 5 sick days.
• 401K plan, including a 3% company contribution and potential profit-sharing.
• 12 weeks paid parental leave with a flexible return-to-work policy.
• Additional perks include an annual jewelry allowance, employee discount, hybrid work options, and Summer Fridays.

Please email your resume and cover letter with the subject line "Design Assistant" to careers@wwake.com.

About Us:

WWAKE is an award-winning fine jewelry brand based in Brooklyn, New York. Founded in 2013, our brand is rooted in transparency. We use artistic design to drive meaningful change with the communities at the source of our materials. We believe that our jewelry is the connection between you, the earth, and every hand in between.

Role Overview:

The Fine Jewelry Specialist at WWAKE embodies the entrepreneurial spirit, acting as a business owner within the showroom. This role is essential for driving retail excellence meeting and exceeding sales goals through superior customer engagement and expert product knowledge. The ideal candidate will create personalized and memorable experiences for our clients, guiding them through our extensive collection to build a jewelry wardrobe that reflects their unique tastes and preferences.

Key Responsibilities:

Sales Strategy and Goal Achievement:

• Deliver outstanding customer service to consistently meet or exceed sales targets through effective sales tactics and deep product knowledge.
• Employ CRM tools skillfully for cross-selling and upselling to maximize customer purchases and satisfaction.

Client Relationship Management:

• Develop and maintain strong client relationships to ensure high satisfaction and loyalty.
• Proactively engage clients with updates on new products, exclusive events, and significant milestones to strengthen their brand affiliation.
• Responsible for meticulously tracking orders on behalf of customers and keeping them informed throughout the entire process, ensuring a transparent and satisfying purchase experience.
  
  Championing Retail Excellence:
  
  
• Maintaining the showroom to the highest standards reflects WWAKE's commitment to luxury and quality in every customer interaction and operational process.
• Propose and implement ideas to refine the retail experience, fostering continuous improvement and collaborative efforts.

Operational and Internal Communication:

• Oversee daily operations within the showroom, ensuring all aspects of the client experience are executed with precision and care.
• Collaborate with the stone sourcing team to secure specific stones for customer requests, ensuring alignment with client needs and inventory specifications.
• Provide actionable feedback to the design and development teams on product performance, influencing future designs and collections based on customer response and sales data.
• Keep the marketing team informed about success stories and custom projects, including photo management and story communication, to enhance brand visibility and engagement.
  
  Product Knowledge and Brand Advocacy:
  
  
• Serve as a brand ambassador, upholding an expert level of product knowledge and staying updated on industry trends.
• Ensure the team represents WWAKE's values and craftsmanship effectively, setting high standards for customer engagement and brand advocacy.

Event Support and Execution:

• Support and actively participate in all aspects of retail events, including pop-ups, trunk shows, and other promotional activities.
• Coordinate with marketing and event planning teams to ensure seamless execution and high engagement levels, enhancing the overall customer experience and brand visibility.

Skills & Qualifications:

• Minimum of two years of sales experience, preferably in the luxury or jewelry sector.
• Flexible schedule with availability to work nights, weekends, and travel for retail events as needed.
• Proven track record of significantly contributing to sales targets and facilitating business growth.
• In-depth understanding of customer service principles and retail sales environments.
• GIA certification is highly valued, though not mandatory.
• Exceptional teamwork and interpersonal abilities, with a capacity to effectively collaborate with diverse team members.
• Excellent communication skills, both verbal and written, for clear and effective interaction.
• High level of organization, meticulous attention to detail, and adept time management skills.
• Strong passion for gemology and commitment to ongoing professional development.
• Proficiency in using CRM and retail management tools such as Kustomer, Shopify, Monday.com, and Google Suite.

Compensation & Benefits:

• Base Salary: $50,000
• Commission: Uncapped earning potential with an estimated additional $15,000 based on sales goals. This amount is not set, and earning even more is possible depending on performance.
• Health Benefits: Medical, dental, and vision coverage with 50% of premiums paid by WWAKE.
• Annual Leave: 35 days total, including 15 days PTO (increases with tenure), 10 federal holidays, 5 year-end days, and 5 sick days.
• Retirement Benefits: Eligibility for WWAKE’s 401K plan with a 3% company contribution and potential for profit-sharing.
• Parental Leave: 12 weeks of paid parental leave with a flexible return-to-work policy.
• Jewelry Benefits: Annual jewelry allowance that increases with tenure, alongside an employee discount.
• Work Flexibility: Summer Fridays.

Please email your resume and cover letter with the subject line "Fine Jewelry Specialist" to careers@wwake.com.