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RETURNS & EXCHANGES
GENERAL POLICY
Returns and exchanges are accepted until 10 days after the item is received.
In order to process an exchange or return the item must go through the Return Portal as WWAKE is not liable for items returned without prior notification or requested documents.
Refunds will be issued in the form of store credit.
Items must be in their original, brand-new condition, showing no signs of having been worn or used.
These items must be returned within the 10 days. Items should be packaged securely (ideally in their original packaging) and include the Return Authorization slip provided in your Return Confirmation email.
PLEASE NOTE:
WWAKE does not refund items that are lost or damaged in transit back to our studio. Please be sure to package your items with extra padding and include secure tracking information and insurance for your own protection. If an item is, for some reason, received damaged, please email Customer Service immediately with a clear description of the item and include a photograph.
GENERAL POLICY
Returns and exchanges are accepted until 10 days after the item is received.
In order to process an exchange or return the item must go through the Return Portal as WWAKE is not liable for items returned without prior notification or requested documents.
Refunds will be issued in the form of store credit.
Items must be in their original, brand new condition, showing no signs of having been worn or used.
These items must be returned within the 10 days. Items should be packaged securely (ideally in their original packaging) and include the Return Authorization slip provided in your Return Confirmation email.
PLEASE NOTE:
WWAKE does not refund items that are lost or damaged in transit back to our studio - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is for some reason received damaged, please email Customer Service immediately with a clear description of the item and include a photograph.
SUBMITTING A RETURN REQUEST
Please submit a return or exchange request through our Return Portal to begin the process.
If you're having trouble locating your order information you can find it in your Account when you login with your WWAKE Email and Password or you can contact us at customerservice@wwake.com.
PLEASE NOTE:
In order to process an exchange or return the item must go through the Return Portal as WWAKE is not liable for items returned without prior notification or requested documents.
If items are shipped without prior notification through the Return Portal, they will not be accepted and will be returned immediately to sender.
If your piece needs to be repaired, we're here to assist! Please visit our Warranty & Repairs page to find out more information.
SUBMITTING A RETURN REQUEST
Please submit a return or exchange request through our Return Portal to begin the process.
If you're having trouble locating your order information you can find it in your Account when you login with your WWAKE Email and Password or you can contact us at customerservice@wwake.com.
PLEASE NOTE:
In order to process an exchange or return the item must go through the Return Portal as WWAKE is not liable for items returned without prior notification or requested documents.
If items are shipped without prior notification through the Return Portal, they will not be accepted and will be returned immediately to sender.
If your piece needs to be repaired, we're here to assist! Please visit our Warranty & Repairs page to find out more information.
FINAL SALE ITEMS
Products purchased during Sale Events are considered final sale and are not eligible for returns or exchanges:
Pay-It-Forward Sale
Black Friday Sale
Cyber Monday Sale
Holiday Sale
Valentine's Day Sale
Mother's Day Sale
Sample Sales
The following products are considered final sale and are not eligble for returns or exchanges:
Engraved products
Last Chance products
Specific pieces from the WWAKE Futures & Engagement Collections are considred final sale, as noted on their Product Pages.
All Custom pieces, Limited Edition pieces, and One of a Kind pieces.
Certain items from our collection are not repairable or resizable and therefore considered Final Sale. You can find this information on the product page under DELIVERY AND RETURNS. For quick reference, our Rhodes Necklaces, Engraved Signets, Stone Signets, Open Rings, Pave Diamond Rings, and our Three-Stone Opal Cuff are Final Sale. Do not hesitate to contact us for more information at customerservice@wwake.com.
We do not refund the cost of shipping for a return or exchange.
Some exclusions may apply.
SHIPPING
Domestic:
Shipping will be complimentary for the first valid exchange, after which the customer will be responsible for all shipping fees. In the event of a valid return, shipping fees will be deducted from your store credit amount.
International:
Shipping is the responsibility of the customer in both directions. However, WWAKE will generate the shipping label + commercial invoice to ensure smooth passage at customs. Please note that each return label costs $48 each way.
FINAL SALE ITEMS
Products purchased during Sale Events are considered final sale and are not eligible for returns or exchanges:
Pay-It-Forward Sale
Black Friday Sale
Cyber Monday Sale
Holiday Sale
Valentine's Day Sale
Mother's Day Sale
Sample Sales
The following products are considered final sale and are not eligble for returns or exchanges:
Engraved products
Last Chance products
Specific pieces from the WWAKE Futures & Engagement Collections are considred final sale, as noted on their Product Pages.
All Custom pieces, Limited Edition pieces, and One of a Kind pieces.
Certain items from our collection are not repairable or resizable and therefore considered Final Sale. You can find this information on the product page under DELIVERY AND RETURNS. For quick reference, our Rhodes Necklaces, Engraved Signets, Stone Signets, Open Rings, Pave Diamond Rings, and our Three-Stone Opal Cuff are Final Sale. Do not hesitate to contact us for more information at customerservice@wwake.com.
We do not refund the cost of shipping for a return or exchange.
Some exclusions may apply.
SHIPPING
Domestic:
Shipping will be complimentary for the first valid exchange, after which the customer will be responsible for all shipping fees. In the event of a valid return, shipping fees will be deducted from your store credit amount.
International:
Shipping is the responsibility of the customer in both directions.
CUSTOMER SERVICE
We’re here to help you! WWAKE has an amazing staff that is ready to assist with your jewelry. Need something? Don’t hesitate to get in touch with questions or concerns: customerservice@wwake.com - we’ll do our best to provide honest and speedy service and hopefully much more.
CUSTOMER SERVICE
We’re here to help you! WWAKE has an amazing staff that is ready to assist with your jewelry. Need something? Don’t hesitate to get in touch with questions or concerns: customerservice@wwake.com - we’ll do our best to provide honest and speedy service and hopefully much more.