If your jewelry is needing some love & care, we're here to assist!

Help us provide the best service possible by submitting a Repair Request and provide as many details as possible so we understand where you're coming from. Once your repair request has been submitted, you will get a follow-up email from our customer service team within 3 business days with insights for next steps.

 

CARE

Our jewelry is special. It is delicate by nature of being small and we encourage customers to take extra care when wearing it daily. An easy tip is taking off your rings when you are doing rough hand work that may damage a stone or the shape of a ring. We also recommend taking your jewelry off when washing your hands, showering and sleeping. When putting on sweaters, going through pockets, etc. we also recommend spinning the rings to the inside of your hand to avoid the shapes or prong settings from getting caught on anything. (It helps to make a fist around them when putting on sweaters!)

We do not recommend our open rings as adjustable! If they fit like a glove, they will have a long life, and we recommend this over any shortcuts.

 

OPAL CARE 

Our opals are all natural and each unique to their cut and color. We're proud of our stones and guarantee the best selection that is available. Please note that while we guarantee this quality, we, however, cannot promise exact replicas of the colors photographed due to the natural variations within the stone. Thank you in advance for understanding!

While we love the brilliance of our opals, it's important to know that this comes hand in hand with the fact that they are a "softer" stone. In general, we recommend being gentle with your opal rings, follow the tips above, and be mindful not to hit them against something hard by mistake. Damaged opals are not uncommon, so keep in mind that our customer service is here for you. WWAKE is not responsible for broken or lost stones, however does offer stone replacements for a reasonable repair fee. We also offer polishing, resizing, and prong tightening of any WWAKE products.

 

DIAMOND AND SAPPHIRE CARE

Diamonds and Sapphires are more durable by nature but still should be handled with care. Avoid harsh chemicals and extreme heat. If your stone needs cleaning, you can use a polishing cloth, dish soap, and a baby tooth brush to clean underneath the setting and bring it back to its original beauty. If you ever need a deep clean, feel free to email customerservice@wwake.com and we can help with next steps.

 

EMERALD CARE

Emeralds are beautiful but delicate and soft stones that require extra attention to ensure their longevity. Inclusions are very common in Emeralds and while they can remain stable for a long time they can form hairline cracks or chips over time if knocked around on a daily basis. We do not typically recommend them for engagement rings. We recommend taking your ring off when exercising or doing anything rough with your hands. 

 

PEARL CARE

Pearls benefit from being worn and absorbing the natural oils on your skin. While they benefit from moisture, they should not be submerged in water. When cleaning, gently wipe with a soft cloth before putting them away. They can also be scratched due to their soft surface and should therefore be stored separately from other jewelry.

 

MOONSTONE CARE

Moonstones are a soft stone that can be scratched so should therefore be worn with care! Avoid wearing moonstones when exercising or working with your hands. When cleaning, use warm soapy water and a gentle cloth.

 

10K GOLD CARE

10k gold can darken with wear, depending on body chemistry. This is most common on the inside of rings or on earrings but it’s easy to fix! A polishing cloth usually will clear this right up but anything particularly stubborn can be taken to a reputable jeweler to be used in an ultrasonic cleanser.

CUSTOMER SERVICE

We’re here to help you. WWAKE has an amazing staff that is ready to assist with your jewelry. Need something? Don’t hesitate to get in touch with questions or concerns: customerservice@wwake.com - we’ll do our best to provide honest and speedy service (and hopefully much more).