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GENERAL

What is my ring size?

If you do not know your ring size, we highly recommend having your finger sized by a local jeweler and asking for your US ring size. We cannot be responsible for determining your ring size as it is a personal preference.

I don’t see my ring size online! What should I do?

We list our most popular sizes online but can certainly accommodate larger sizes, smaller sizes, and quarter sizes! To order a specialty size, simply select the closest size on the drop-down menu and then in the shopping cart box that says “Add special instructions for your order,” specify what size you’d like, and we’ll take it from there! Please note that specialty sizes are ineligible for return, exchange, or store credit, so we want to be sure it’s going to be a perfect fit!

Where can I buy your jewelry?

Please find a list of our stockists here!

How quickly can my jewelry get made?

If your jewelry is in stock, we will ship within two business days of purchase. If it is out of stock, please allow 3-4 weeks before shipping for us to produce your piece. For a truly bespoke piece, the timeline depends on stone sourcing and the design process but we will do our best to meet your scheduling needs.

Do you provide rush services?

While we do not provide a standard rush service, let us know your scheduling needs and we will do our best to accommodate them!

Do you offer resizing?

Yes! We can resize any WWAKE ring up or down for you, with the exception of open ring styles. We offer this service for a subsidized fee, and you can reach out to customerservice@wwake.com for more details!

Do you gift wrap?

Each piece of jewelry comes beautifully packaged in a WWAKE box when shipped. If the gift is a surprise, we are happy make sure no branding appears on the shipment so it stays top secret up until the last minute- just let us know!

Will my stones match the pictures on the website exactly?

Every stone is natural and unique, so color varies from stone to stone. Please let us know if you have any special requests pertaining to the color of your stone- while we cannot guarantee an exact replica of the stones, photographed, we want you to love the piece you get!

Do you provide appraisals?

We are happy to provide you with an evaluation that documents the retail value of each piece for insurance purposes. Please note, however, that an evaluation is not an appraisal, which would comes from a third party, certified appraiser.

Do you offer financing options?

We cannot provide any financing options as of now, but please reach out to us with questions and hopefully we can find something that suits your needs!

What is the difference between "Made to Order" vs. "Special Order"?

If an item is “made to order,” this means that we normally have it in stock but it is currently sold out. The item will be made for your order and will still be eligible for return, exchange, or store credit, provided it meets the criteria specified in our return policy

If an item is a “special order,” this means that we do not normally have it in stock and it is a specialty item. The item will be ineligible for return, exchange, or store credit and is therefore final sale.