All pieces from our Engagement, Futures, One-of-a-Kind Collection, and Custom pieces are eligible for our three-year warranty. Pieces from our Main Collection that are over $2,500 are also eligible for our three-year warranty. Please note that this warranty is not equivalent to an insurance policy.

The three-year warranty covers any manufacturing defect:

• Replacement of accent stones and stones under 3mm
• Broken prongs, broken bands, and misshapen rings
• One time resize
• Complimentary shipping for the first year (for domestic shipping)
• Annual polishing

The three-year warranty doesn't cover:

• Loss of a piece
• Center stone replacement, unless the loss of the stone is determined by us to be due to a manufacturing defect. That said, side stones under 3mm will be replaced free of charge within 3 years of purchase.
• Rings that have been repaired by a 3rd party

Our Engagement, Futures, One-of-a-Kind collections, Custom rings, and main collection rings over $2,500 are eligible for our three-year warranty.

The three-year warranty covers any manufacturing defect:

• Replacement of accent stones and stones under 3mm
• Broken prongs, broken bands, and misshapen rings
• One time resize
• Complimentary shipping for the first year (for domestic shipping)
• Annual polishing

The three-year warranty doesn't cover:

• Loss of a piece
• Center stone replacement
• Rings that have been repaired by a 3rd party
• Please note that this warranty is not equivalent to an insurance policy.

Please submit a repair request through our Return Portal to begin the process. Our customer service team will be in touch upon receipt and review of your repair request.

All pieces under $2,500, including earrings, necklaces, rings, and bracelets, are eligible for our one-year warranty.

The one-year warranty covers any manufacturing defect:

• Replacement of accent stones and stones under 3mm
• Reattach or reshape post, stone replacement for earrings
• Fix chain, replace clasp, stone replacement for necklaces
• Complimentary shipping for the first year (for domestic shipping)

The one-year warranty doesn't cover:

• Loss of a piece
• Resize
• Center stone replacement
• Rings that have been repaired by a 3rd party

If your piece needs to be repaired, we're here to assist! Please see the list of repairs below and submit your request to the corresponding Repair Portal. If you need help assessing the service needed, please contact us at customerservice@wwake.com.

Our customer service team will be in touch upon receipt and review of your repair request.

Our Repair Services:

Stone Replacement 
Loose Stone
Resize Ring
Fix Necklace or Earring Chain
Re-attach Earring Post
Cleaning
Other

PLEASE NOTE:

Repairs outside of your respected warranty will be subject to repair fees. Rest assured that we will still service you with any repair you need at a below-market-value priced fee.

All styles under $2,500 including earrings, necklaces, rings, and bracelets, are eligible for our one-year warranty.

The one-year warranty covers any manufacturing defect:

• Replacement of accent stones and stones under 3mm for rings
• Broken prongs, broken bands, and misshapen rings
• Reattach or reshape post, stone replacement for earrings
• Fix chain, replace clasp, stone replacement for necklaces
• Complimentary shipping for the first year (for domestic shipping)

The one-year warranty doesn't cover:

• Loss of a piece
• Resize
• Center stone replacement
• Rings that have been repaired by a 3rd party

Please submit a repair request through our Return Portal to begin the process. Our customer service team will contact you upon receipt and review of your repair request.

SHIPPING REPAIRS

Domestic:

• Shipping is complimentary in the first year of your purchase.
• After the first year, shipping is the responsibility of the customer.

International:

• Shipping is the responsibility of the customer in both directions.

For Three-Year and One-Year Warranty Repairs:

Domestic:

• Domestic shipping is complimentary for repairs.

International:

• Shipping is the responsibility of the customer in both directions. However, WWAKE will generate the shipping label + commercial invoice to ensure smooth passage at customs. Please note that each return label costs $48 each way.

Products purchased during Sale Events are considered final sale and are not eligible for returns or exchanges:

Pay-It-Forward Sale

Black Friday Sale

Cyber Monday Sale

Holiday Sale

Valentine's Day Sale

Mother's Day Sale

Sample Sales

The following products are considered final sale and are not eligble for returns or exchanges:

Engraved products

Last Chance products

Archive Products

Specific pieces from the WWAKE Futures & Engagement Collections are considred final sale, as noted on their Product Pages.

All Custom pieces, Limited Edition pieces, and One of a Kind pieces.

Certain items from our collection are not repairable or resizable and therefore considered Final Sale. You can find this information on the product page under DELIVERY AND RETURNS. For quick reference, our Rhodes Necklaces, Engraved Signets, Stone Signets, Open Rings, Pave Diamond Rings, and our Three-Stone Opal Cuff are Final Sale. Do not hesitate to contact us for more information at customerservice@wwake.com.

We do not refund the cost of shipping for a return or exchange.

Some exclusions may apply.

Items purchased during our annual Pay-It-Forward sale, Black Friday sale, Cyber Monday sale, Holiday sale, and Sample sales are considered final sales. Which means they are not eligible for returns or exchanges.

Items purchased with customization are also considered final sales. Which means they are not eligible for returns or exchanges.

Certain items from our collection are not repairable or resizable and therefore considered Final Sale. You can find this information on the product page under DELIVERY AND RETURNS. For quick reference, our Rhodes Necklaces, Engraved Signets, Stone Signets, Open Rings, and Pave Diamond Rings are Final Sale. Do not hesitate to contact us for more information at customerservice@wwake.com.

After your first or third anniversary, your warranty runs out. Rest assured that we will still service you with any repair you need at a below-market-value priced fee.

Please submit a repair request through our Return Portal to begin the process. Our customer service team will be in touch upon receipt and review of your repair request.

After your first or third anniversary, your warranty runs out. Rest assured that we will still service you with any repair you need at a below-market-value priced fee.

Please submit a repair request through our Return Portal to begin the process. Our customer service team will be in touch upon receipt and review of your repair request.

Our Main Collection earrings, necklaces, and rings under $2,500 are eligible for our one-year warranty.

The one-year warranty covers any manufacturing defect:

• Replacement of accent stones and stones under 3mm for rings
• Broken prongs, broken bands, and misshapen rings
• Reattach or reshape post, stone replacement for earrings
• Fix chain, replace clasp, stone replacement for necklaces
• Complimentary shipping for the first year (for domestic shipping)

The one-year warranty doesn't cover:

• Loss of a piece
• Resize
• Center stone replacement
• Rings that have been repaired by a 3rd party

Please submit a repair request through our Return Portal to begin the process. Our customer service team will contact you upon receipt and review of your repair request.

SHIPPING REPAIRS

Domestic:

• Shipping is complimentary in the first year of your purchase.
• After the first year, shipping is the responsibility of the customer.

International:

• Shipping is the responsibility of the customer in both directions.

Items purchased during our annual Pay-It-Forward sale, Black Friday sale, Cyber Monday sale, Holiday sale, and Sample sales are considered final sales. Which means they are not eligible for returns or exchanges.

Items purchased with customization are also considered final sales. Which means they are not eligible for returns or exchanges.

Some items from our collection, such as the Rhodes Necklace, the Eye Signets, the Signets with stones, Engraved Rings and any rings with pavé diamonds, are not repairable or resizable. These items are considered Final Sales. You can find this information on the product page. Do not hesitate to contact us for more information at customerservice@wwake.com.

Our Main Collection earrings, necklaces, and rings under $2,500 are eligible for our one-year warranty.

The one-year warranty covers any manufacturing defect:

• Replacement of accent stones and stones under 3mm for rings
• Broken prongs, broken bands, and misshapen rings
• Reattach or reshape post, stone replacement for earrings
• Fix chain, replace clasp, stone replacement for necklaces
• Complimentary shipping for the first year (for domestic shipping)

The one-year warranty doesn't cover:

• Loss of a piece
• Resize
• Center stone replacement
• Rings that have been repaired by a 3rd party

Please submit a repair request through our Return Portal to begin the process. Our customer service team will contact you upon receipt and review of your repair request.

SHIPPING REPAIRS

Domestic:

• Shipping is complimentary in the first year of your purchase.
• After the first year, shipping is the responsibility of the customer.

International:

• Shipping is the responsibility of the customer in both directions.

Items purchased during our annual Pay-It-Forward sale, Black Friday sale, Cyber Monday sale, Holiday sale, and Sample sales are considered final sales. Which means they are not eligible for returns or exchanges.

Items purchased with customization are also considered final sales. Which means they are not eligible for returns or exchanges.

Some items from our collection, such as the Rhodes Necklace, the Eye Signets, the Signets with stones, Engraved Rings and any rings with pavé diamonds, are not repairable or resizable. These items are considered Final Sales. You can find this information on the product page. Do not hesitate to contact us for more information at customerservice@wwake.com.