OUR JEWELRY

Each WWAKE item is hand made with precision and care. Our designs preserve subtle details from our jewelers’ hands and enhance the natural beauty of our stones. We make your pieces in small, made-to-order batches using the finest quality materials and conflict-free diamonds, too.

MADE IN NEW YORK CITY

WWAKE jewelry is designed in our Greenpoint studio and made-to-order by artisans in New York City. All pieces are cast from recycled gold and made with the finest opals and certified conflict-free diamonds. WWAKE proudly works with local, family-owned, businesses based in New York. We have strong relationships with these vendors and guarantee you quality.

GENERAL SHIPPING

Orders are processed Monday through Friday. You will receive tracking information when your order has been dispatched from our shipping carrier.

Domestic (Continental US):

• UPS Ground for $11 - 3 to 7 business days in transit
• UPS 2nd day air for $25 - 48 hours in transit (free for orders over $850)

A signature is automatically required for orders over $500.

If you wish to request a signature for an order under $500, please leave a note in the Special Note box at checkout.

INTERNATIONAL SHIPPING

• UPS Worldwide Saver for $48 - 3 to 7 business days in transit
• You can request another carrier like FedEx or DHL by sending us a request via customerservice@wwake.com
• Customs - Duties and taxes:

Duties are fees imposed by customs authorities on imported merchandise. The fees are based on the value and weight of the international shipment and are established by the local authorities.WWAKE does NOT charge taxes for international orders. You will be liable to pay local taxes and duties upon receipt of your order, for which WWAKE cannot accept liability.

• Please note that your local customs agency may hold your order until duties, taxes, and fees are paid, resulting in a delay in delivery.
• The refusal of payment of such fees causes a complete cancellation of the order.
• Transportation and customs clearance costs associated with a cancellation will be deducted from the amount refunded to you.
• Bridal rings, Custom rings, One-of-a-kind rings, and items over $2,500 are meticulously packed with the highest level of care, employing a double-boxing method for added insurance. Our shipping boxes are unmarked and discreet in appearance.

A signature is automatically required for orders over $500.

If you wish to request a signature for an order under $500, please leave a note in the Special Note box at checkout.

* Please note that due to current trade laws, we are unable to ship to Russia at this time.

EXCHANGES / STORE CREDIT / RETURNS

Returns and exchanges are accepted until 10 days after the item is received.* Refunds will be issued in the form of store credit. Items must be in their original, brand new condition, showing no signs of having been worn or used. These items must be returned within the 10 days.  Items should be packaged securely (ideally in their original packaging) and include the Return Authorization slip provided in your Return Confirmation email. 

WWAKE does not refund items that are lost or damaged in transit back to our studio - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is for some reason received damaged, please email Customer Service immediately with a clear description of the item and include a photograph.

SUBMITTING RETURN REQUEST 

Please submit a return or exchange request through our Return Portal to begin the process.

If you're having trouble locating your order information you can find it in your Account when you login with your WWAKE Email and Password or you can contact us at customerservice@wwake.com.

* Items purchased during our annual Pay-It-Forward Sale, Black Friday Sale, Cyber Monday Sale, Holiday Sale, Valentine's Day Sale and Sample Sales are considered final sales. Which means they are not eligible for returns or exchanges. Engraved items are not eligible for exchange or returns. Last Chance items are considered final sale and are not eligible for exchanges or returns. As noted on their product pages, certain pieces from the Futures Collection are final sale, and are therefore not eligible for exchange, credit, nor return. Custom pieces, Limited Edition pieces, and One of a Kind pieces are not eligible for exchange, credit, nor return. We do not refund cost of shipping for a return or exchange.* Some exclusions may apply. 

SHIPPING 

Domestic:

Shipping will be complimentary for the first valid exchange, after which the customer will be responsible for all shipping fees. In the event of a valid return, shipping fees will be deducted from your store credit amount.

International:

Shipping is the responsibility of the customer in both directions.

PLEASE NOTE

In order to process an exchange or return the item must go through the Return Portal as WWAKE is not liable for items returned without prior notification or requested documents.

If items are shipped without prior notification through the Return Portal, they will not be accepted and will be returned immediately to sender.

CARE

Our jewelry is special. It is delicate by nature of being small and we encourage customers to take extra care when wearing it daily. An easy tip is taking off your rings when you are doing rough hand work that may damage a stone or the shape of a ring. We also recommend taking your jewelry off when washing your hands, showering and sleeping. When putting on sweaters, going through pockets, etc. we also recommend spinning the rings to the inside of your hand to avoid the shapes or prong settings from getting caught on anything. (It helps to make a fist around them when putting on sweaters!)

We do not recommend our open rings as adjustable! If they fit like a glove, they will have a long life, and we recommend this over any shortcuts.

Our opals are all natural and each unique to their cut and color. We're proud of our stones and guarantee the best selection that is available. Please note that while we guarantee this quality, we, however, cannot promise exact replicas of the colors photographed due to the natural variations within the stone. Thank you in advance for understanding!

While we love the brilliance of our opals, it's important to know that this comes hand in hand with the fact that they are a "softer" stone. In general, we recommend being gentle with your opal rings, follow the tips above, and be mindful not to hit them against something hard by mistake. Damaged opals are not uncommon, so keep in mind that our customer service is here for you. WWAKE is not responsible for broken or lost stones, however does offer stone replacements for a reasonable repair fee. We also offer polishing, resizing, and prong tightening of any WWAKE products.

CUSTOMER SERVICE

We’re here to help you. WWAKE has an amazing staff that is ready to assist with your jewelry. Need something? Don’t hesitate to get in touch with questions or concerns: customerservice@wwake.com - we’ll do our best to provide honest and speedy service (and hopefully much more).