EXCHANGES / STORE CREDIT / RETURNS

GENERAL POLICY

Returns and exchanges are accepted until 10 days after the item is received.* Refunds will be issued in the form of store credit. Items must be in their original, brand new condition, showing no signs of having been worn or used. These items must be returned within the 10 days.  Items should be packaged securely (ideally in their original packaging) and include the Return Authorization slip provided in your Return Confirmation email. 

WWAKE does not refund items that are lost or damaged in transit back to our studio - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is for some reason received damaged, please email Customer Service immediately with a clear description of the item and include a photograph.

SUBMITTING RETURN REQUEST 

Please submit a return or exchange request through our Return Portal to begin the process.

If you're having trouble locating your order information you can find it in your Account when you login with your WWAKE Email and Password or you can contact us at customerservice@wwake.com.

* Items purchased during our annual Pay-It-Forward Sale, Black Friday Sale, Cyber Monday Sale, Holiday Sale, Valentine's Day Sale and Sample Sales are considered final sales. Which means they are not eligible for returns or exchanges. Engraved items are not eligible for exchange or returns. Last Chance and Archive products are considered final sale and are not eligible for exchanges or returns. As noted on their product pages, certain pieces from the Futures Collection are final sale, and are therefore not eligible for exchange, credit, nor return. Custom pieces, Limited Edition pieces, and One of a Kind pieces are not eligible for exchange, credit, nor return. We do not refund cost of shipping for a return or exchange.* Some exclusions may apply. 

SHIPPING 

Domestic:

Shipping will be complimentary for the first valid exchange, after which the customer will be responsible for all shipping fees. In the event of a valid return, shipping fees will be deducted from your store credit amount.

International:

Shipping is the responsibility of the customer in both directions.

PLEASE NOTE

In order to process an exchange or return the item must go through the Return Portal as WWAKE is not liable for items returned without prior notification or requested documents.

If items are shipped without prior notification through the Return Portal, they will not be accepted and will be returned immediately to sender.

CUSTOMER SERVICE

We’re here to help you. WWAKE has an amazing staff that is ready to assist with your jewelry. Need something? Don’t hesitate to get in touch with questions or concerns: customerservice@wwake.com - we’ll do our best to provide honest and speedy service (and hopefully much more).