We would be happy to help bring your jewelry vision to life. Simple modifications, such as switching between matte and shiny finishes, are generally free of charge. Just leave a note at checkout and our team will take care of it. For more involved changes, including adjusting chain lengths, ordering a different metal alloy (gold in various colors and karats, 14k palladium, or platinum), adding engraving, or swapping stones, our custom team will need to assist.

Please reach out to customerservice@wwake.com before placing your order so we can review the options together. Please note that for earrings we are unable to convert between butterfly backs and flat backs.

Many of our designs can be created in alternative metals. While we prioritize 14k solid gold, our custom team can also produce pieces in a range of gold colors and karats, as well as 14k palladium white gold or platinum. Because each piece is crafted in our Brooklyn studio, we are often able to thoughtfully adapt designs while maintaining their integrity. Our Fine Jewelry Specialists and stone sourcing specialist can guide you through the available options and help refine the details.

To explore this further, please contact custom@wwake.com or submit a request through our Custom page.

At WWAKE, we work exclusively with natural, ethically sourced stones that meet our traceability standards. For this reason, we are unable to set stones that were purchased elsewhere. If you are looking for a specific stone, our team would be happy to help! We work closely with trusted partners and have a dedicated stone sourcing specialist who can help you find the right natural stone through our ethical sourcing channels. If you have an heirloom stone, we may also be able to design a custom piece around it.

Please reach out to customerservice@wwake.com, book an appointment with one of our Fine Jewelry Specialists, or visit our Custom or Heirlooms pages for more information.

We would be happy to work with you to reset your heirloom stones and create a new piece around them. Reimagining heirloom stones is a meaningful way to carry forward the history and sentiment of a piece while giving it new life. At WWAKE, we work exclusively with natural stones, and heirloom pieces align closely with our ethos of honoring existing materials and extending their story through thoughtful design. If the stone is not set in its original piece, we may request documentation about its origin, as we do not work with loose stones without traceability.

Please reach out to custom@wwake.com, and one of our Fine Jewelry Specialists will be happy to assist you. You can also visit our Heirlooms page for more information about the process.

WWAKE works exclusively with natural diamonds and gemstones. We do not use lab grown diamonds or moissanite. Our sourcing philosophy is rooted in responsible partnerships and long-term relationships with trusted suppliers. We prioritize traceable natural stones and, whenever possible, incorporate antique and previously existing materials as part of a more circular approach to design. Through this, we aim to support the people and communities involved in the making process while reducing unnecessary extraction. We believe that many extraordinary stones already exist, and we are passionate about giving these materials new life through thoughtful design.

If you are looking for a particular type of diamond or gemstone, our Stone Sourcing Specialist works closely with trusted suppliers to help identify stones that align with your preferences. For more information, please contact customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to assist.

Unfortunately, we don't sell empty settings or loose stones. At WWAKE, we work exclusively with natural, ethically sourced stones, and design each piece as a complete creation. However, our team would be happy to explore a custom design with you. We can create a piece around your heirloom stone, or help you source the right natural stone through our ethical sourcing channels.

Please reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to assist you. You can also visit our Custom or Heirlooms pages for more information.

“GIA comparable” means that a diamond’s color and clarity are comparable to what would typically be assigned under the Gemological Institute of America (GIA) grading system.

Diamonds over half a carat are often sold with a GIA certificate documenting the stone’s weight, color, and clarity. Smaller diamonds are commonly sold without certification. When WWAKE offers diamonds without a GIA certificate, they are the same high quality natural stones, simply smaller in size. In these cases, we use GIA comparable terminology to indicate the approximate color and clarity according to the GIA grading scale, providing a clear sense of the diamond’s quality and appearance.

For more information about the diamonds used in a specific piece, please refer to the Details dropdown on the product page or visit our Diamond Guide page. If you would like additional guidance, please contact customerservice@wwake.com and one of our Fine Jewelry Specialists or our Stone Sourcing Specialist will be happy to assist.

If a piece you love is no longer available, many of our designs can still be remade. Our custom team can also create a design from scratch, allowing us to craft something specifically for you and ensure every detail feels just right. If there is a particular design you are interested in, please reach out and include a link to the product so our team can review the request.

You can contact us at customerservice@wwake.com, book an appointment with one of our Fine Jewelry Specialists, or visit our Custom page for more information. Please note that pricing may vary depending on the materials and stones that need to be sourced.

Many of our pieces can be personalized with an engraving, allowing you to add a meaningful detail and make the piece uniquely yours. If a design is eligible for engraving, you will see an “Add Special Engraving to Your Piece” option on the product page. Selecting this will open a panel where you can choose between engraving styles and enter your desired text. Products with the "Engrave Yours" badge are also eligible for engraving, please reach out to customerservice@wwake.com, to request your personalized engraving.

Please note that engraving availability and character limits vary depending on the design of the piece, and not all products can accommodate engraving. These details will be indicated on the product page where possible.

For more complex engraving requests or if you need assistance, feel free to reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to help.

Our team regularly collaborates with clients remotely to create meaningful fine jewelry. From the earliest exchange of ideas to sourcing stones and refining the smallest details, the process is designed to feel thoughtful, seamless, and personal, no matter where you are.

You can connect with our team by email or schedule a virtual appointment to begin. We also offer an At Home Try On Program, allowing you to experience select pieces before purchasing.

Our At Home Try On Program is a great way to see how the pieces look and feel before purchasing. Pieces that are eligible for the program can be found using the At Home Try On filter at the top right of collection pages. If a product is available, you will also see the option to request it directly on the product page below the purchase button.

For more information about how the program works, please visit our At Home Try On page. You can also reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to assist.

Yes. Jewelry can evolve over time, and we are happy to help reimagine an existing WWAKE piece into a new design. Our custom team can work with you to transform a ring into a different style or incorporate elements from your current piece into something entirely new. Each piece is crafted in our Brooklyn studio by artisan jewelers, allowing us to thoughtfully adapt designs while preserving the spirit of the original.

To begin the process, please contact custom@wwake.com or visit our Custom page. One of our Fine Jewelry Specialists will be happy to guide you through the possibilities.

We can provide an evaluation documenting the retail value of your piece for insurance purposes. Please reach out to customerservice@wwake.com, and our team will be glad to assist. An evaluation is not the same as a formal appraisal, which must be completed by a certified third party appraiser. If you require a formal appraisal, we are happy to recommend someone we trust.

We would be happy to help bring your jewelry vision to life. Simple modifications, such as switching between matte and shiny finishes, are generally free of charge. Just leave a note at checkout and our team will take care of it. For more involved changes, including adjusting chain lengths, ordering a different metal alloy (gold in various colors and karats, 14k palladium, or platinum), adding engraving, or swapping stones, our custom team will need to assist.

Please reach out to customerservice@wwake.com before placing your order so we can review the options together. Please note that for earrings we are unable to convert between butterfly backs and flat backs.

Many of our designs can be created in alternative metals. While we prioritize 14k solid gold, our custom team can also produce pieces in a range of gold colors and karats, as well as 14k palladium white gold or platinum. Because each piece is crafted in our Brooklyn studio, we are often able to thoughtfully adapt designs while maintaining their integrity. Our Fine Jewelry Specialists and stone sourcing specialist can guide you through the available options and help refine the details.

To explore this further, please contact custom@wwake.com or submit a request through our Custom page.

Many of our pieces can be personalized with an engraving, allowing you to add a meaningful detail and make the piece uniquely yours. If a design is eligible for engraving, you will see an “Add Special Engraving to Your Piece” option on the product page. Selecting this will open a panel where you can choose between engraving styles and enter your desired text. Products with the "Engrave Yours" badge are also eligible for engraving, please reach out to customerservice@wwake.com, to request your personalized engraving.

Please note that engraving availability and character limits vary depending on the design of the piece, and not all products can accommodate engraving. These details will be indicated on the product page where possible.

For more complex engraving requests or if you need assistance, feel free to reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to help.