All rings valued at $2,500+ or are part of our Futures collection will come with a 3-year warranty for repairs with the below circumstances:
Broken prongs, broken bands, and misshapen rings are covered free of charge within 3 years of purchase.
This warranty excludes any repairs needed due to wear and tear or negligence.
Center stone replacements are not covered by WWAKE unless loss of the stone is determined by us to be due to a manufacturing defect. That said, side stones under 3mm will be replaced free of charge within 3 years of purchase.
This policy is per ring. If the customer buys multiple rings at once that total $2,500+ together, they are not qualified for the 3-year Warranty.
If a 3rd party has repaired the customer’s piece before we receive it for repair, then the 3 Year Warranty is VOID. We will still repair the piece, but it will incur a repair fee.
Shipping will be complimentary up until 1 year after purchase, after which the customer would be responsible for all shipping fees associated with having the ring repaired.
We offer complimentary annual re-polishing for any rings that fall under this policy.
Outside of this warranty, we are more than happy to provide repairs at a subsidized fee.
Please note that this warranty is not equivalent to an insurance policy.
ONE YEAR WARRANTY: All Production Styles
Any style purchased within the past 12 months and not part of the above warranty, will come with a 1 Year Warranty for repairs
This means all repairs or necessary replacements will be covered as completely complimentary by WWAKE within the first 12 months after purchase, even if the customer needs more than one repair within this time frame
If a 3rd party has repaired the customer’s piece before we receive it for repair, then the 1 Year Warranty is VOID. We will still repair their piece, but it will incur a repair fee.
The piece for repair must physically be in our studio within 1 year of the customer’s purchase in order for us to honor the warranty policy.
Within 12 months of a customer’s purchase, if they want to exchange their piece for a different style that they feel will better suit their lifestyle, they can trade out their piece for a style of equal or lesser value. If they want to trade out their piece for one that’s more expensive, they can do so, and we will invoice them for the difference in cost between the two styles.
All customers either under or outside of the 1 Year Warranty is responsible for covering the cost of shipping in both directions
Some exceptions may apply.
International customers are always responsible for covering shipping costs in both directions