Pearl Long Metaphor Pendant

We would be happy to help bring your jewelry vision to life. Simple modifications, such as switching between matte and shiny finishes, are generally free of charge. Just leave a note at checkout and our team will take care of it. For more involved changes, including adjusting chain lengths, ordering a different metal alloy (gold in various colors and karats, 14k palladium, or platinum), adding engraving, or swapping stones, our custom team will need to assist.

Please reach out to customerservice@wwake.com before placing your order so we can review the options together. Please note that for earrings we are unable to convert between butterfly backs and flat backs.

Many of our designs can be created in alternative metals. While we prioritize 14k solid gold, our custom team can also produce pieces in a range of gold colors and karats, as well as 14k palladium white gold or platinum. Because each piece is crafted in our Brooklyn studio, we are often able to thoughtfully adapt designs while maintaining their integrity. Our Fine Jewelry Specialists and stone sourcing specialist can guide you through the available options and help refine the details.

To explore this further, please contact custom@wwake.com or submit a request through our Custom page.

Many of our pieces can be personalized with an engraving, allowing you to add a meaningful detail and make the piece uniquely yours. If a design is eligible for engraving, you will see an “Add Special Engraving to Your Piece” option on the product page. Selecting this will open a panel where you can choose between engraving styles and enter your desired text.

Please note that engraving availability and character limits vary depending on the design of the piece, and not all products can accommodate engraving. These details will be indicated on the product page where possible.

For more complex engraving requests or if you need assistance, feel free to reach out to customerservice@wwake.com, and one of our Fine Jewelry Specialists will be happy to help.

Delivery timing depends on both production time and the shipping method selected at checkout.

Ready to Ship pieces typically require up to 2 business days of processing before they are shipped.

Made to Order pieces are crafted especially for you by our artisan jewelers in New York City, and require approximately 5–6 weeks of production before shipping.

Once your order has shipped, delivery times depend on the carrier and service selected, as well as the destination of your order. Please note that UPS does not guarantee transit times for Ground or 2nd Day services, and delivery may occasionally be affected by weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

For international orders, please note that FedEx does not guarantee transit times for Standard or Express services, and delivery may occasionally be affected by weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

You will receive a shipping confirmation email with tracking information once your order has shipped so you can follow its progress directly through the carrier’s website.

For domestic orders, we offer the following shipping options:

-UPS Ground – $11 USD (estimated 1–7 business days in transit)
-UPS 2nd Day Air – $25 USD (estimated 48 hours in transit)
-Complimentary for orders over $850 USD
-UPS Overnight shipping may also be available upon request.

Package Insurance options are available at checkout through Swap Protect for all domestic and international orders.

Please note that, with the exception of overnight service, transit times are estimates and are not guaranteed by UPS. If you prefer, we may also be able to ship using FedEx or USPS upon request. If you have specific shipping needs or timing requests, please reach out to customerservice@wwake.com, and our team will be happy to assist.

For international orders, we offer the following shipping options:

-FedEx Standard - 5-7 business days in transit
-FedEx Express - 3-5 business days in transit
-Overnight shipping is not offered for international orders.

For our international customers, duties, taxes, and shipping are clearly calculated and included at checkout based on your destination and selected service. We aim to provide as much transparency as possible. The total amount you see at checkout is the full landed cost, so there are no unexpected fees upon delivery.

Package Insurance options are available at checkout through Swap Protect for all domestic and international orders.

If you have specific shipping needs or timing requests, please reach out to customerservice@wwake.com, and our team will be happy to assist.

The WWAKE showroom is located in Greenpoint, Brooklyn, and visits are typically by appointment so each guest can receive dedicated time with our Fine Jewelry Specialists. Appointments offer the opportunity to experience WWAKE pieces in person, explore the collection, or discuss custom and heirloom projects in a more personal setting. Occasionally, the studio hosts special events and walk in days. To stay informed about upcoming opportunities to visit, join the mailing list or follow WWAKE on social media.

To plan your visit, you can book an appointment online, explore the Custom or Heirlooms pages for more information, or reach out to customerservice@wwake.com and our team will be happy to assist.

Yes. Private appointments are available Monday through Friday from 11:00 AM to 4:30 PM, and on select Saturdays.

Appointments provide dedicated time with our Fine Jewelry Specialists, whether you are exploring the collection, viewing specific pieces, or discussing custom designs or heirloom transformations. For more information about these services, please visit our Custom or Heirlooms pages. Availability may be more limited during sales periods or busy seasons. To plan your visit, you can book an appointment online or reach out to customerservice@wwake.com, and our team will do their best to accommodate your request.

To stay informed about walk in days, studio events, and additional visiting opportunities, sign up for our mailing list and follow WWAKE on social media.

Yes. If you are unable to visit our showroom in NYC, we are happy to meet with you virtually. Virtual appointments offer the opportunity to explore the collection, view specific pieces, and discuss custom or heirloom projects with one of our Fine Jewelry Specialists. Our team can also guide you through stone sourcing options and answer any questions about design, sizing, or production timelines.

To get started, you can book a virtual appointment online. If there is a specific piece or project you would like to discuss, you may also include those details in the appointment questionnaire so our team can prepare in advance.

Eligible items may be returned within 15 days of delivery. Refunds on original form of payment are only offered until 7 days after delivery. Store credit is offered until 15 days after delivery. Store credit can be used toward any future purchase and does not expire. Please note: Shipping fees are non-refundable, and a return shipping fee will be deducted from your refund.

To qualify for a return, pieces must be unworn, in their original condition, and returned with all original packaging and documentation. To initiate a return, please visit our Returns Portal, where you will be guided through the process. Once the returned item has been received and inspected, store credit will be issued. Please note that certain items are final sale and not eligible for return, including Ceremonial rings, One of a Kind designs, flat back earrings, engraved items, custom work and discounted products purchased during sale events.

If you have any questions about your return, please reach out to customerservice@wwake.com, and our team will be happy to assist.

Eligible items may be exchanged within 15 days of delivery. To qualify for an exchange, pieces must be unworn, in their original condition, and returned with all original packaging and documentation. To initiate an exchange, please visit our Returns Portal, where you will be guided through the process. Please note: Shipping fees are non-refundable, however, return shipping will be covered for eligible exchanges.

Once the returned item has been received and inspected, an exchange will be issued and our team will contact you with updated shipping and tracking details. Please note that certain items are final sale and not eligible for return, including Ceremonial rings, One of a Kind designs, flat back earrings, engraved items, custom work and discounted products purchased during sale events.

If you have any questions about your return, please reach out to customerservice@wwake.com, and our team will be happy to assist.